ServicePower, a leading field service management software company, announced that TK Elevator (TKE), one of the global market and innovation leaders in the elevator industry, has already solidified its commitment to its service technicians and customers by selecting ServicePower for its field service scheduling and consumer self-service platform by starting implementation in the Belgium/Luxembourg region. With the goal of expanding into TKE’s entities in the Netherlands, together TKE and ServicePower hope to maximize organizational productivity and customer satisfaction.
As the world’s premier elevator company, TKE offers standard and enhanced services including cloud-based and digital solutions to elevate the customer service experience and keep the world moving. Optimizing workflow and customer touchpoints by leveraging ServicePower’s scheduling and consumer self-service portal, TKE continues to adopt digital transformation practices that support its goal of removing limits to urban mobility.
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“TKE is proud to employ a strong workforce of approximately 25,000 service technicians to maintain our mobility products across the globe,” said Florian Zimmerman, head of digital transformation, Belgium and Luxembourg for TKE. “When looking at field service management partners, ServicePower was the best choice because of their proximity to our local business and their commitment to developing their technology with both the technician and the customer in mind. It is our goal to ensure our technicians have the best tools they need to experience a less disrupted, less stressful and more efficient workday, and our customers have the technology and visibility they desire, and we know that ServicePower will not only help us meet that goal but exceed it.”
ServicePower’s consumer self-service capability will empower TKE customers with the ability to self-schedule service requests and gain insight into job status updates, estimated ETA’s and two-way communication that improves visibility throughout the service lifecycle.
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Eliminating manual scheduling processes, ServicePower offers TKE AI-based schedule optimization that will streamline complex workforce schedules based on customized business-driven rules. In addition, real-time route optimization will provide quick updates with visibility into all TKE service routes, locations and job sites to always equip technicians with their most optimal workday.
“We are honored to be selected by TKE to support its investment in its workforce and customers by providing a solution that elevates customer experiences and streamlines communication between servicers and customers,” said Frank Gelbart, chief executive officer at ServicePower. “We look forward to continuing our collaboration with TKE for many years to come.”
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