Tag : customer experiences

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
Finance Fintech News

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

FTS News Desk
VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its......
Key Acquires AQN Strategies
Digital Fintech News

Key Acquires AQN Strategies

FTS News Desk
AQN brings leading financial services analytics expertise to power Key’s data-driven strategies Ben Sabloff, founder of AQN, to lead Key’s Analytics organization Key has entered into a definitive agreement to acquire AQN Strategies LLC (“AQN”), an analytics-driven consultancy with deep expertise in the financial services industry. At the close of......
Scotiabank Applies AI and Big Data To Better Understand Customer Needs
Artificial Intelligence Banking Big Data News

Scotiabank Applies AI and Big Data To Better Understand Customer Needs

FTS News Desk
Scotiabank today announces C.MEE, a new technology that leverages big data and artificial intelligence (AI) to enable even better customer experiences (CX) with the Bank. Using AI to predict customer needs, C.MEE provides customers with relevant and timely financial advice when they need it most. Read More: GlobalFintechSeries Interview with......
Dana Bjornson Appointed Chief Financial Officer for insurtech Digital Platform Mylo
Artificial Intelligence Banking InsurTech News

Dana Bjornson Appointed Chief Financial Officer for insurtech Digital Platform Mylo

FTS News Desk
Veteran financial executive Dana Bjornson has been named Mylo Chief Financial Officer because of his exemplary track record in growing, scaling and optimizing businesses. Dana brings over 25 years of financial innovation, including leading new business development and mergers and acquisitions. He previously served as Executive Vice President, Chief Financial......
Scalapay-Raises-_48M-to-Give-Thousands-of-Merchants-a-Single-Payment-Solution-_-Access-to-1M-Merchant-Referrals
Banking Fintech News

Scalapay Raises $48M to Give Thousands of Merchants a Single Payment Solution & Access to 1M Merchant Referrals

FTS News Desk
Scalapay, a third-party payment solution that enables customers to buy now and pay later (BNPL) without interest, today announced that it has raised a $48M US ($40M Euros) seed round led by Fasanara Capital that also included Baleen Capital, and Italian Family Office Ithaca Investments. Read More: Aurora Mobile Partners......
Hexaware-_-Active.Ai-Partner-to-Deliver-Next-Gen-Digital-Customer-Experiences-for-Banking-and-Insurance-Verticals
Banking Fintech Investment Services News

Hexaware & Active.Ai Partner to Deliver Next-Gen Digital Customer Experiences for Banking and Insurance Verticals

FTS News Desk
Hexaware, one of the fastest-growing next-generation providers of IT, BPO and Consulting Services, has announced its global strategic partnership with Active.Ai – a Fintech specializing in conversational AI for digital financial services. This joint strategy aims at leveraging digitalization and intelligent automation to empower financial institutions with higher levels of......
Okta-Secures-the-Identities-of-Banks_-Accelerating-Digital-Transformation-in-Financial-Services
Banking Fintech Investment Services News

Okta Secures the Identities of Banks, Accelerating Digital Transformation in Financial Services

FTS News Desk
Okta, Inc. (NASDAQ:OKTA), the leading independent provider of identity for the enterprise, today announced significant momentum in the financial services industry with new and expanded deployments for Canadian Western Bank, First National of Nebraska, and Nota, powered by M&T Bank. Okta also announced financial results for its third fiscal quarter......
Mindbody teams up with Stripe to fuel expansion in North America and Europe
Business Economy Fintech News

Mindbody teams up with Stripe to fuel expansion in North America and Europe

FTS News Desk
Stripe, a global technology company building economic infrastructure for the internet, announced an expanded partnership with Mindbody to power advanced online and in-studio customer experiences for wellness customers in North America and across Europe. With more than 1.3 million monthly active users, 3.7 million classes booked monthly, and more than......
Kount Announces Industry's First Adaptive Protection Solution for Account Takeover Fraud
Business Fintech News

Kount Announces Industry’s First Adaptive Protection Solution for Account Takeover Fraud

FTS News Desk
Kount upgrades the Identity Trust Global Network with Kount Control, advanced Account Takeover Protection, to stop malicious logins and enable personalized customer experiences through adaptive friction Kount, the leader in identity trust and digital fraud protection, announced Kount Control, the industry’s first adaptive protection solution to stop account takeover fraud.......