Gain Life, a leader in AI-powered claims technology, announces the release of its real-time voice call translation software, designed for workers’ compensation, liability, property, and absence management claims operations. This breakthrough solution enables claims professionals to conduct immediate bilingual conversations without traditional translation services, significantly reducing claim cycle times and expenses.
The technology delivers cost savings of 50-90% compared to traditional translation services while streamlining the claims process. Claims professionals can now conduct calls without coordinating third-party translators, enabling immediate communication with non-English speaking individuals across 30+ languages.
“We’re excited to pioneer a new era in insurance by equipping claims professionals with powerful tools to better serve non-English speaking individuals,” said Sean G. Eldridge, Co-founder & CEO of Gain Life.
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Key benefits include:
- Immediate reduction in translation service expenses and administrative costs
- Decreased claim cycle times through elimination of translator scheduling delays
- Documentation compliance with automatic call recording and transcription
- AI-powered call summaries that generate claim notes in industry-standard formats
- Integration with existing claims management systems and telephony infrastructure
- Risk mitigation through early identification of claim escalation indicators
- Customizable voice models that adapt to organization-specific terminology / use cases
- Support for both inbound and outbound calls
The technology can integrate with an organization’s existing phone and claim systems with minimal IT setup work required, or be used instantly from a web browser. Conversations can be processed through Gain Life’s risk monitoring models, in conjunction with unstructured data from documents, texts, etc., enabling early detection and prevention of potential issues. This latest extension of Gain Life’s claims experience platform, offering end-to-end claim automation and customer-centric communication tools, continues to advance the insurance industry’s aim to modernize claims processes, lower costs, and enhance customer satisfaction.
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