Accenture Federal Services (AFS), a subsidiary of Accenture, has been awarded a contract to support operations, security, and modernization of the technology applications of the U.S. Department of Veterans Affairs (VA) Loan Guaranty Service (LGY) and to transform the VA home loan program for veterans by building more tailored solutions to enable better outcomes. The contract is valued at up to $328 million and runs for one base year, with three one-year options.
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Awarded by VA’s Office of Information and Technology (OIT) and LGY, the development, security, operations (DevSecOps) contract consolidates VA applications that manage the end-to-end LGY lifecycle. Maintaining operations, security and modernization of all LGY systems into an integrated LGY Product Line will provide greater visibility across the program and throughout the value chain. This transformation is designed to enable the VA to be more responsive to veterans, system users, and lenders, while capitalizing on mortgage industry shifts in data collection.
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Since 2017, AFS has been working on the modernization of the VA Loan Electronic Reporting Interface-Redesign (VALERI-R) system, which manages and monitors millions of VA home loans. VALERI-R provides analytics-based indicators about when a veteran may default or foreclose on their loan, enabling the VA and its servicing community to perform loss mitigation strategies to keep veterans in their homes. AFS will continue maintaining and enhancing the VALERI-R platform for the present, ensuring the VA’s ability to make data-driven decisions quickly.
The work under the new contract will provide transparency and data insights to help veterans make informed, low-risk decisions regarding their home loans. AFS will incorporate human-centered design, leverage Mortgage Industry Standards Maintenance Organization datasets and bring enhanced partner integrations to the LGY product line of applications that automate the delivery of benefits to veterans. The end goal is to improve the customer and end-user experience.
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