Payment enhancements will give policyholders added convenience and increase carrier’s efficiency
One Inc, the leading payments network for the insurance industry, announced that Shelter Insurance Companies (Shelter) has chosen One Inc’s best-in-class ClaimsPay® and PremiumPay® solutions to streamline and modernize its customers’ payment experience. The integration will bring inbound and outbound payment functions together on a unified platform, consolidating Shelter’s payment activities and enabling a fully digital experience for its customers.
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Founded in 1946, Shelter and its subsidiaries provide home and auto insurance through more than 2,000 agents across 20 states. As part of its commitment to exceptional service and operational efficiency, Shelter sought a payments ecosystem that would simultaneously enhance customer convenience and unify treasury operations.
With One Inc’s full suite of insurance-native capabilities, Shelter policyholders will be able to make and receive payments through a wide range of familiar digital options, including Apple Pay, Google Pay, PayPal, and Venmo, alongside traditional methods like bank accounts and debit cards. A key piece of required functionality for Shelter, One Inc supports complex multi-party transactions such as lienholder and mortgagee payments, which are designed to meet the specialized needs of the insurance industry.
“Shelter’s selection of One Inc’s payment solutions marks another significant step toward delivering a seamless payment experience for its customers,” said Ian Drysdale, CEO of One Inc. “We’re excited to partner with Shelter as it modernizes its operations and embraces the advantages of digital payments, tapping into our network to increase their competitive edge. Shelter joins a growing wave of carriers leveraging payments technology to build agile, future-ready digital infrastructure.”
One Inc’s pre-built integrations into modern core systems deliver seamless, cloud-based connections across policy, billing, and claims. This structure eliminates data silos and simplifies treasury operations through a single, consolidated reconciliation environment. Shelter will also benefit from One Inc’s industry-leading network of over 1.3 million vendors, including auto, legal, and medical providers. The network’s flywheel effect increases value for every participant with each new connection, accelerating the rate of digital adoption.
“Our decision to partner with One Inc was driven by their ability to deliver a comprehensive, enterprise solution that supports our ongoing system modernization efforts,” said Mark Stinson, Vice President of Financial Operations at Shelter. “With One Inc, we can streamline both inbound premium payments and outbound claims disbursements, while gaining access to their network of vendors that helps accelerate adoption of electronic claims payments and improve efficiency. One Inc’s deep insurance expertise and forward-looking approach makes them a strong partner for Shelter’s continued growth.”
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