New capability lets users fund accounts and initiate transactions through chat, connecting the assets they hold to the actions they want to take
Mesh, the leading crypto payments network, announced the launch of Link Chat, a new AI-powered product experience in Mesh Link that enables users to initiate financial actions through a simple, natural-language request. The capability is live and rolling out to partners. Link Chat will expand across Mesh’s product stack, including payments and additional transaction types.
With Link Chat, a user can simply state their intent: “Deposit 50 USDC into my account.” Mesh then guides that request into a transaction flow. Rather than navigating between apps, locating funds, selecting a payment method, and managing each transfer manually, users can connect their intent to the accounts and assets needed to complete the action.
Closing the Gap Between Intent and Action
Nearly one in three consumers (31%) across the United States, United Kingdom, and Canada now regularly use conversational AI to ask personal-finance questions and compare financial products – with nearly a quarter (24%) of those consumers doing so through tools outside their bank’s app, according to Forrester. Yet moving from a request to a completed financial action still requires the right accounts, assets, and payment rails to work together behind the scenes.
Link Chat combines a conversational interface with Mesh’s existing connectivity and orchestration infrastructure. A user states the action they want to take, reviews and confirms the transaction details, and Mesh orchestrates the connection between an eligible funding source and the destination platform.
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“Conversational interfaces are changing how people get things done. But in financial services, an interface is only as useful as the infrastructure behind it,” said Arjun Mukherjee, Chief Technology Officer at Mesh. “Link Chat brings the user experience and the financial rails closer together, so people can use the value they already hold without navigating a maze of disconnected accounts and platforms.”
Infrastructure for Connected Commerce
Mesh connects wallets, exchanges, and financial platforms through a single integration, enabling platforms to offer more connected financial experiences without building and maintaining individual integrations across a fragmented ecosystem. Platforms embed this connectivity through Mesh Link, the experience their users interact with to connect accounts and move funds.
Link Chat builds on that foundation. When a user makes a request, Mesh can help surface eligible accounts and funding sources – including accounts the user has already connected to a platform and compatible accounts available to connect. The user remains in control throughout the entire process, reviewing and approving transaction details before funds move. The result is a more natural way for platforms to help users act on financial intent, whether funding an account, completing a payment, or taking another supported action.
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