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Absa ARO Completes Fully Virtual Implementation as It Moves to Fiserv for Card Management and Processing Across Nine African Nations

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Fiserv, a leading global provider of payments and financial services technology, announced that Absa Regional Operations (ARO) has moved to Fiserv to support credit card management and processing in nine African nations.

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Absa Regional Operations has moved to @Fiserv to support credit card management and processing in nine African nations. The implementation was completed virtually as ARO takes bold steps to remodel its business for increased agility and growth.

What started as a program to enable Absa to separate its card platform from Barclays PLC has resulted in ARO taking bold steps to remodel its business for increased agility and growth as it serves customers in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, Tanzania, Uganda and Zambia.

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“Fiserv provided us with a flexible and scalable solution that meets local requirements across Africa, enabling us to achieve separation from Barclays PLC within our agreed timeline while preparing to support growing card usage in the region,” said Vimal Kumar, Chief Executive for Retail and Business Banking, ARO. “The collaborative effort of our teams exceeded our expectations, and I look forward to our continued partnership. I am confident that our platform choice will enable us to fast track the digitalisation of our credit card business, which is key to building our customer franchise.”

Absa is utilizing FirstVision™, a managed services solution that enables global processing economies of scale with integrated capabilities, such as risk management and loyalty programs, that span the card issuing lifecycle. The solution’s service-oriented architecture and open APIs facilitate rapid application development, enabling new capabilities to be brought to market more quickly.

“We wanted a technology partner that was committed to the success of the African continent. Our values at Absa demand customer centricity, and technology platforms are critical for us to achieve this goal. We are confident that the card issuing platform provided by Fiserv will enable us to provide cost effective and innovative products to our customers,” said Manoj Puri, Chief Information Officer, ARO.

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