Fenergo today announced it has launched Fenergo KYC & Onboarding for Salesforce on Salesforce AppExchange, providing customers with new ways to deliver automated straight through client journeys while satisfying Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory requirements. The app connects Fenergo’s client lifecycle management (CLM) and regulatory intelligence with Salesforce’s client relationship management (CRM), allowing financial institutions (FIs) to improve customer experience and accelerate onboarding through front-to-back office integration.
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Fenergo KYC & Onboarding for Salesforce
With Fenergo KYC & Onboarding for Salesforce, FIs can achieve a 360-degree client view via configurable workflows between front, middle and back office systems and understand the status of AML and KYC compliance processes in real time. All client lifecycle events including onboarding, maintenance, compliance reviews and offboarding can be completed within the Salesforce user interface (UI). This front to back connectivity empowers customer-facing employees to quickly onboard and verify customers digitally while delivering an enhanced client experience and accelerating time to revenue. The ability for relationship managers to complete CLM tasks in Salesforce also allows financial institutions to continue to safely onboard and verify clients remotely throughout the pandemic.
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Comments on the News
Sidhartha Dash, a Research Director at leading risk-technology research and advisory firm, Chartis Research, said: “Covid-19 has highlighted the need for technology that drives efficiencies and provides real-time access to banking services. With financial crime on the rise, FIs are also expected to demonstrate to regulators that financial activity is legitimate. In this context, Fenergo’s KYC & Onboarding for Salesforce offering aims to help FIs achieve a cohesive digital onboarding experience by increasing transparency in the organisation, automating compliance activities, and helping to make onboarding processes more efficient for the stakeholders involved.”
“We are excited that Fenergo is continuing to innovate on AppExchange as it powers digital transformation for financial institutions enabling enhanced client onboarding,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us.”
Marc Murphy, CEO, Fenergo, said: “Fenergo’s regulatory expertise and commitment to enhancing customer experience creates a natural synergy with Salesforce. In today’s highly challenging business environment, there is no margin for error in delivering exceptional, digital, and joined-up customer experiences. Automation is key so that customers can be onboarded without unnecessary manual intervention in the back-end processes. Salesforce is the launchpad for automated onboarding while Fenergo ensures compliance by design through API-powered multi-channel orchestration.”
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