Bringing innovative technology to concert venues and outdoor entertainment spaces
As summer gets underway and restrictions across the country are lifted, GoTab‘s technology remains vital for many entertainment venues seeking the efficiency and ease of contactless ordering and payment capabilities for the season’s festivals, concerts and performances. A true cloud-based solution, GoTab puts hospitality first and allows for fast, cost-efficient, and seamless deployment in venues large and small.
Giving Guests Control Over the Ordering Process
GoTab provides guests with tremendous control over their food and beverage orders, giving them more time to enjoy the shows they’re attending, and eliminating having to stand in line or flag a server. Whether enjoying an intimate concert, an outdoor production, or a headlining performance, guests can use QR code ordering and, in just a few minutes and with no app needed, grab their drinks or food (or receive at their seat), and devote their full attention to the show. Long lines at the bar or concession stands are eliminated, orders are more precise and delivered to guests faster.
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Operating in a Tight Labor Market
Some venues, such as Helium Comedy Club, and Lake Arrowhead Village, require guests to stay seated throughout the performances. With less staff available to take orders, GoTab’s smart technology allows venues that take on a larger footprint than standard restaurant operations to automatically dispatch orders to the bar or kitchen directly from guests’ phones, maximizing food runner efficiency and service. By removing order-taking from their duties, GoTab lets servers focus on delivering orders quickly and ensuring customer satisfaction, leading to higher check totals and more satisfied guests.
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Seamless Menu Management
In anticipation of the reopening of entertainment venues, the GoTab team developed enhanced capabilities designed to assist operators with service efficiency, order volume management, and reporting. With GoTab’s master menu management features, venues can use the platform for multiple food and beverage vendors. They can also offer hybrid ordering models, giving customers the option to select delivery to a particular spot within the venue, pick-up or counter-serve. Thanks to GoTab’s unique zone capabilities and dynamic item routing, food runners know exactly when and where to deliver the food and beverage items, providing customers with fast and reliable service. The integrated commerce platform is also perfect for managing high-volume operations, automatically dispatching orders to the appropriate BOH stations on the Kitchen Display System. Enhanced options created in the GoTab Manager App, allowing operators to create custom reports by revenue center, tracking performance within each pre-designated service area at the venue.
As venues reopen for festivals, concerts, and more entertainment this summer, GoTab is the perfect solution to equip venues of all sizes with contactless ordering and payment features. The cloud-based solution can be deployed in just a few days, with little or no hardware needed to be fully operational.
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