Company adds Glia platform to comprehensive suite of innovative solutions and services
Glia, a leading provider of Digital Customer Service, announced a strategic partnership with LEVERAGE, the for-profit affiliate of the League of Southeastern Credit Unions & Affiliates (LSCU). LEVERAGE will offer Glia’s Digital Member Service platform to its credit union clients, allowing them to take a digital-first approach to member service and support.
LEVERAGE partners with leading technology providers to deliver innovative solutions and consultative services to its more than 500 credit union clients. By adding Glia’s platform to its comprehensive suite of offerings, LEVERAGE will help its credit union clients more effectively support their members in a digital world. Through leveraging Glia, credit unions can meet members where they are and communicate with them through whichever methods they prefer, including messaging, video banking and voice, and guide them using CoBrowsing.
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“Glia’s platform is a must-have in today’s marketplace; the solution enables a high-touch approach to member service within digital channels, making the experience more seamless and convenient for all involved,” said Steve Willis, president of LEVERAGE. “The strategic combination of human interaction and smart technology helps credit unions enhance the way they support members while simultaneously improving their bottom lines.”
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“If credit unions are still only thinking about digital transformation, they’re a step behind their members, because for the most part, members have already evolved to digital-first,” said Dan Michaeli, CEO and co-founder of Glia. “Credit unions must respond by modernizing and digitizing service and support, making sure members never have to leave their current channel or device to receive guidance again. Such seamless, on-screen interactions have been proven to reduce member effort, boost loyalty and increase efficiencies for credit unions.”
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