eDesk’s integration with Mirakl empowers sellers across over 300 marketplaces to centralise their customer support, at scale, in one unified inbox
eDesk, the leading eCommerce customer support software provider, has announced that it has partnered with Mirakl, the industry’s first and most advanced enterprise marketplace SaaS platform. The partnership means eDesk now natively integrates with over 300 Mirakl-powered marketplaces, and brings a customer support solution to Mirakl sellers to help them grow into new sales channels without compromising customer satisfaction.
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Purpose-built for online retailers, eDesk consolidates, translates and prioritises all customer support interactions in a single unified inbox, so agents always have the context they need to solve customer issues efficiently across all sales channels and geographies.
eDesk, who work with SuperDry, Seinnheiser and Suzuki, are the only customer support helpdesk solution that brings automation together with information from buyers, marketplaces, webstores and logistics applications in one place. eDesk is the first helpdesk solution to natively integrate with Mirakl, offering brands selling across hundreds of Mirakl-powered Marketplaces globally the ability to centrally manage all their customer support at scale.
“The announcement of our strategic partnership with Mirakl today represents a big step forward in our mission to help online sellers scale their businesses,” said Dermot O’Connor, eDesk’s CEO. “Sellers across any Mirakl-powered marketplace can now integrate eDesk with over 300 marketplaces, enabling them to grow their businesses and support their customers at scale, without adding unnecessary complexity to customer service.”
Mirakl is an enterprise marketplace solution helping brands to launch and grow at scale, with a curated network of high-quality retailers who can sell across these marketplaces. The Mirakl Connect platform makes expanding to new marketplaces simple for sellers. However, expanding across multiple new marketplaces at once can raise challenges for growing businesses. This partnership enables Mirakl Connect sellers to easily support new marketplace channels from one inbox, and grow their businesses with the confidence that customer service is covered everywhere they choose to sell.
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“We have been working with eDesk to reimagine customer support for marketplace sellers, both big, and small. eDesk’s platform creates a robust, reliable eCommerce backbone that allows retailers to provide outstanding support experiences for their customers on every channel, that helps sellers to scale faster,” said Luke Heffernan, Mirakl’s Director of Partner Ecosystems, Americas & APAC.
This partnership strengthens eDesk’s position as the eCommerce customer support helpdesk software provider with more marketplace integrations than any other vendor. This extended marketplace coverage with over 250 native eCommerce integrations solidifies eDesk as the essential choice for growing multichannel eCommerce businesses.
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