Search Results for: consumers

New FICO Survey: Consumers Will Switch Banks If Fraud Prevention Expectations Are Not Met
Finance Fintech News Risk Management

New FICO Survey: Consumers Will Switch Banks If Fraud Prevention Expectations Are Not Met

Business Wire
by Business Wire0
Global survey shows that real-time-payments (RTP) usage and scams are growing both in frequency and value of loss worldwide A new global FICO survey finds that more consumers reported that their family and friends have been victims of real-time payment scams in 2024 (56%) versus 2023 (51%). 50% of consumers......
Study Finds Most Consumers View Bank Marketing as Impersonal and Unengaging
Banking Fintech News

Study Finds Most Consumers View Bank Marketing as Impersonal and Unengaging

PR Newswire
by PR Newswire0
Motivation AI Company Persado Reveals 45% of Consumers Would Switch Banks For More Personalized Experiences A new study reveals banks are not meeting the personalization expectations of U.S. consumers, with 45% of consumers surveyed saying they would consider switching banks for one that delivers more personalized digital experiences. Conducted by Researchscape and commissioned......
New FIS Research Shows Consumers Leaning on Social Media for Financial Advice, Giving Banks an Opportunity to Avoid a Generational Trust Cliff
Finance Fintech News

New FIS Research Shows Consumers Leaning on Social Media for Financial Advice, Giving Banks an Opportunity to Avoid a Generational Trust Cliff

Business Wire
by Business Wire0
New survey reveals significant shift in relationship between younger generations and traditional financial institutions as trust in financial advice from social media grows. According to the survey, social media has become the primary source of financial advice for younger generations, which can promote unrealistic comparisons and financial insecurity. FIS, a......
Chubb's Digital Payments and Cyber Scams Survey Finds Growing Impact of Fraud on Consumers; Harms Trust in Payment Methods
Digital Payments Finance Fintech News Security

Chubb’s Digital Payments and Cyber Scams Survey Finds Growing Impact of Fraud on Consumers; Harms Trust in Payment Methods

PR Newswire
by PR Newswire0
Across the globe, 61% have changed their behavior or reduced use of digital payment platforms due to cyber scam concerns. 75% say transaction insurance would boost their trust, increasing adoption. Chubb, a world leader in insurance, today released the results of its new global survey, “The Impact of Cyber Scams......
Intuit Pioneers Done-for-You Future for Consumers and Businesses with Agentic AI
Artificial Intelligence Finance Fintech News

Intuit Pioneers Done-for-You Future for Consumers and Businesses with Agentic AI

Business Wire
by Business Wire0
Company’s early investments in Generative AI Operating System and AI-driven expert platform innovations accelerate delivery of agentic AI experiences Intuit Inc., the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp, is pioneering a done-for-you future with agentic AI. Developed using its proprietary Generative AI Operating......
MX Survey Says Bad Mobile Banking Experience Could Make Consumers Look Elsewhere
Banking Finance Fintech News

MX Survey Says Bad Mobile Banking Experience Could Make Consumers Look Elsewhere

GlobeNewswire
by GlobeNewswire0
New survey shows majority of consumers (57%) unlikely to have an account with financial providers that offer a bad mobile experience MX Technologies, Inc., a leader in actionable intelligence for consumers and the financial providers that serve them, shares its latest survey findings, which reveal mobile banking can make or......
Talkdesk survey finds half of consumers are optimistic about artificial intelligence in financial services, but age matters
Artificial Intelligence Finance Fintech News

Talkdesk survey finds half of consumers are optimistic about artificial intelligence in financial services, but age matters

Business Wire
by Business Wire0
Findings reveal a generational divide, with millennials leading the charge in interactions with artificial intelligence chatbots; older generations prefer a human touch  Generations differ in artificial intelligence (AI) chatbot usage and comfort levels. While more than half (61%) of respondents interact with a financial services chatbot monthly, this number varies......
Nearly One in Five Consumers Struck by Online Identity Fraud, According to ACI Worldwide Speedpay Pulse Report
Digital Payments Fintech News Risk Management Security

Nearly One in Five Consumers Struck by Online Identity Fraud, According to ACI Worldwide Speedpay Pulse Report

Business Wire
by Business Wire0
Consumers turning to billers to safeguard their data as threat of digital payments fraud escalates Digital payment preferences are surging, according to the 2024 ACI Speedpay Pulse Report, published by ACI Worldwide, an original innovator in global payments technology. More than three-quarters of Americans now prefer to pay their bills......
Alkami Market Study Reveals Differences in AI Outlook between Financial Institutions and Consumers
Banking News

Alkami Market Study Reveals Differences in AI Outlook between Financial Institutions and Consumers

PR Newswire
by PR Newswire0
96% of financial institutions foresee AI playing a critical role in the next five years Alkami Technology, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., released commissioned research findings regarding the distinct perspectives on artificial intelligence (AI) held by regional and community financial institutions (RCFIs) compared......
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