Author : Gaurav Passi

Gaurav Passi is the CEO and co-founder of Zingly. He has over 25 years of end-to-end experience in the CX industry, spanning CRM, Cloud Contact Centers, and Unified Communications. He has helped top enterprises modernize their customer experience with many award-winning products. Before founding Zingly, Gaurav was President of Cloud Business at Avaya Inc., where he led global initiatives to reimagine operations, drive reinvestments in cloud, and integrate emerging technologies like AI and mobile. Notably, Gaurav was also CPO/EVP of Products, Technology, and Marketing at Five9, where he helped transform the company into an industry-leading Cloud Contact Center provider. Prior to Five9, he was Head of Products at Deutsche Telekom HBS (T-Mobile brand), launching a cloud-unified communications offering. He also spent over a decade at Amdocs, most recently as Vice President of Products for the Customer Experience business unit, where he built next-generation customer experience and CRM platforms