Banking News

ACLEDA Bank Chooses Diebold Nixdorf to Enhance Self-Service Banking Experience

ACLEDA Bank Chooses Diebold Nixdorf to Enhance Self-Service Banking Experience
End-to-end software and technology solution provides consumers with advanced ATM transactions

Diebold Nixdorf, a global leader in driving connected commerce for the financial and retail industries, announced that ACLEDA Bank Plc., a leading retail bank based in Cambodia, has selected its comprehensive solution of DN Series  ATMs, software and professional services to provide customers with new self-service capabilities at each of its branches.

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With 262 branches, ACLEDA Bank has the largest branch network in the country and is active in all provinces. Recognizing that the ATM is a critical digital channel, the bank chose to deploy more than 350 DN Series self-service solutions to provide customers with new capabilities, including check deposit, foreign currency exchange, and cardless withdrawal and deposit. ACLEDA Bank is the first financial institution in Cambodia to offer these advanced ATM transactions.

DN Vynamic software will ensure high levels of availability, providing customers with a seamless and personalized experience to meet ACLEDA Bank’s strategy to provide next-generation customer experiences.

  • Vynamic Connection Points ensures quick and seamless integration of the new DN Series terminals into ACLEDA Bank’s self-service network to support advanced functions.
  • Vynamic View maximizes availability and automates processes for ACLEDA Bank without driving up costs.
  • Vynamic Marketing delivers the unique capability to provide targeted consumer messages combined with meaningful, intuitive engagement — 24 hours a day, 7 days a week.

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Sophea Sok, senior vice president & head of Marketing Division, at Acleda Bank said: “We chose to expand our self-service banking capabilities with technology leader Diebold Nixdorf because they offer an innovative and holistic solution. With the addition of DN Series, we are providing customers with the most modern ATM banking experience by offering multiple functionalities in a single terminal.”

Jaivinder Singh Gill, vice president, Banking Eurasia APAC, at Diebold Nixdorf said: “We are thrilled to expand our relationship with ACLEDA Bank to enhance their customers’ self-service banking journey. Our Vynamic software solutions will enable the bank to quickly and easily roll out new features and provide a more secure banking experience to customers.”

ACLEDA Bank plans to add additional DN Series terminals that will provide account opening, card issuance, statement printing and interactive video teller capabilities with the goal of having at least one such terminal in each of their branches in near future.

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[To share your insights with us, please write to sghosh@martechseries.com]

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