Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank’s high-touch service model with always-on support
Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp , announced a strategic collaboration with ElevenLabs, a global leader in conversational AI, to deploy advanced voice and AI agents across its customer service and internal operations.
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The collaboration will leverage ElevenLabs’ industry-leading conversational AI agents into Customers Bank’s ecosystem by enabling intelligent, always-on interactions within the bank’s hallmark high-touch service model. Customers Bank intends to enhance that personalized experience into digital and voice channels, delivering faster, more accessible support without compromising quality.
“As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients,” said Sam Sidhu, President and CEO of Customers Bank. “Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do.”
Customers Bank plans to roll out a series of AI-powered agents designed to streamline both customer and employee experiences, including:
- Voice and digital agents that deliver intelligent, always-available customer service across every channel;
- Real-time assist agents that synthesize the right information to relationship managers the moment they need it;
- Conversational agents built to naturally interact with customers that streamline account opening.
These capabilities are essential to deliver faster response times, reduce wait times, and provide consistent, high-quality service.
ElevenLabs brings a research-driven approach to conversational AI agents, combining proprietary speech recognition and text-to-speech models with configurable agent orchestration to deliver human-like agent experiences. The platform is trusted by enterprises across financial services and other regulated industries to deploy AI agents to millions of users.
“Customers Bank has one of the most enviable customer satisfaction records in US banking,” said Mati Staniszewski, cofounder of ElevenLabs. “By deploying ElevenAgents across their customer experience, the bank will deliver faster, human-like interactions at scale – and protect the edge they’ve spent years building.”
The collaboration reflects a shared vision to transform how customers interact with financial institutions: a future where conversational interfaces become the primary method for clients to engage with their bank.
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