A collaboration built around two key drivers of the Bank’s growth: a best-in-class client experience and onboarding new customers at scale.
Customers Bank (“Bank”), the subsidiary of Customers Bancorp, Inc. and one of the nation’s top-performing banking companies with nearly $27 billion in assets, announced a collaboration with Palantir Technologies Inc.. The Bank will deploy Palantir’s Foundry and AIP platforms to reimagine the deposit onboarding experience for its customers and move at the speed of their business.
Read More on Fintech : Global Fintech Interview with Shai Gabay, CEO at Trustmi
Palantir has embedded engineers directly alongside the Bank’s in-house AI engineering and technology teams — building on the Bank’s own data and systems. That work is aimed at two key drivers of the Bank’s growth: a best-in-class customer experience, and the ability to onboard new customers at scale without losing personal touch. With deposits growing 15% and client deposit accounts up over 17% year over year, this initiative is designed to sustain and scale that growth trajectory.
“You only get one chance to make a first impression, and for a growing number of our customers, that first impression is how fast and seamlessly we open their account,” said Sam Sidhu, President and CEO of Customers Bancorp. “This collaboration with Palantir is the beginning of something bigger for Customers Bank: a shared vision to make every client’s first experience with Customers Bank the best in the industry, at the scale our growth demands. This initiative is another step toward our goal: becoming the AI-native leader in banking.”
“Customers Bank has already shown it’s willing to move faster and build deeper than most banks of its size. This is exactly the kind of use case our platform was built for. We’re proud to put our engineers alongside Customers Bank’s own AI and technology teams with the goal of building a client deposit onboarding and servicing experience that sets a new bar for the banking industry,” said Elias Davis, Office of the CEO at Palantir Technologies, Inc.
The Bank and Palantir will seek to deploy AI and automation to further streamline document collection, entity verification and risk signal aggregation into a more connected, real-time digital application experience.
Catch more Fintech Insights : Why Security, Compliance and Resilience Must Advance Together in Financial Services
[To share your insights with us, please write to psen@itechseries.com ]
