New capabilities enable seamless wire origination and receipt directly within Qualia software, enhancing efficiency and security across the closing workflow
Customers Bank, the over $25 billion subsidiary of Customers Bancorp , announced its integration with Qualia Shield, a natively integrated wire fraud prevention solution built for title and escrow professionals by Qualia. This milestone deepens the Bank’s existing partnership with Qualia, the real estate industry’s leading AI-powered digital closing platform and delivers meaningful new capabilities that streamline and secure the real estate closing process.
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With this integration live, title and escrow professionals using Customers Bank and Qualia can originate and receive wires directly in Qualia, eliminating the need to toggle between systems. That’s not just an efficiency gain. Every handoff between disconnected platforms is a gap fraudsters can exploit. Keeping wire activity inside Qualia Shield means automated fraud verification runs on every transaction, without exception. The result is faster, safer closings for settlement providers and the clients they serve.
“Wire fraud remains one of the most significant threats facing the title and escrow industry, and we believe the best defense is one that’s built directly into daily workflows,” said Brett Shulick, Executive Vice President, Managing Director of Title Solutions, Customers Bank. “Our full integration with Qualia Shield represents a meaningful step forward. It gives our customers the ability to move faster without compromising security, and reduces the friction that can slow down closings. This is what purpose-built banking for specialized industries looks like.”
The Qualia Shield integration builds on the foundation established when Customers Bank joined the Qualia Bank Partner Network, which already delivered streamlined onboarding and setup, automated clearing of account items, positive pay file delivery, and daily clearing. With this next phase complete, customers now benefit from end-to-end wire management within a single, secure software environment.
“Wire fraud lives in the handoff moments when someone moves across multiple systems. This integration eliminates that gap,” said Jackson Reynolds, Chief Strategy Officer, Qualia. “Customers Bank brings deep title industry expertise and a full suite of banking services purpose-built for settlement professionals. And now, with wire origination and receipt inside Qualia, their clients get that value without ever leaving their workflow.”
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