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Bona Vista Water Receives 75% of Bill Payments Electronically with InvoiceCloud Payment Solution

Bona Vista Water Receives 75% of Bill Payments Electronically with InvoiceCloud’s Payment Solution

Bona Vista Water Improvement District has received 75% of bill payments electronically since implementing InvoiceCloud, an EngageSmart solution for online bill payment services, in April 2021.

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Bona Vista Water saved $5,000 in the first year with InvoiceCloud and saw a 20% decrease in payment related calls in the first six months, increasing collection efficiencies and reducing print and mail-in expenses. With 75% of invoices paid electronically, Bona Vista Water employees are saving time to focus on high-value projects for the organization. Because 45% of these electronic payments are completed via AutoPay, Bona Vista Water has also seen a considerable decrease in late payments.

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InvoiceCloud’s payment solution gave Bona Vista Water customers access to a variety of simple, self-service payment options, including pay by text, pay by phone, electronic check, Apple Pay, Google Pay, and more.

“InvoiceCloud’s customizable technology offered Bona Vista everything we could have wanted—and then some,” said Marci Doolan, Administrative Manager for Bona Vista Water. “In just one year with InvoiceCloud, we have seen a significant increase in staff efficiency and electronic payment adoption, leading to significant cost savings. We are able to fully embrace our growth with InvoiceCloud’s user-friendly payment portal, while keeping our customers happy.”

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000 accounts and continues to grow at a rapid pace. Prior to integrating with the InvoiceCloud platform, Bona Vista Water could not scale to match customer growth and the increased demand for self-service payment and account management options. Employees also faced heavy workloads due to an increase in mail-in and in-person payments.

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