New pre-care enrollment, digital member card and redesigned patient engagement tools to continue the transformation of the patient financial experience
CarePayment, a healthcare and technology leader delivering the industry’s most comprehensive, 0.00% APR patient financing solution, announced today a robust bundle of new product features and enhancements to its integrated engagement platform to continue leading the transformation of the patient financial experience. New digital features include options for pre-care enrollment, a digital member card and redesigned patient engagement tools including a new billing statement.
The new option for pre-care enrollment offers patients digital-first, self-directed enrollment before care is administered, which empowers patients to proactively plan for medical expenses and provides pre-service payment assurance for providers. Patients can access self-service enrollment via a QR code, or their provider’s website or patient portal. While enrolling, they can input an anticipated bill total to receive an estimated monthly payment and term length. This supports provider efforts and regulatory requirements to offer cost estimates and discuss payment options prior to care.
CarePayment is also rolling-out new patient engagement tools, including a digital member card, a redesigned and easy-to-understand billing statement and updated digital and print assets such as staff training materials, co-branded posters, flyers, social ads, and customized outreach. The digital member card eliminates paper and the possibility of losing the card, while providing a seamless digital patient experience. The card will be available in the CarePayment member portal and app, and can be added to a digital wallet, or downloaded and/or printed.
“We are excited to build upon the digital-first and omni-channel engagement upgrades launched last year and to continue to set the standard for quality of the patient financial experience,” said CarePayment CEO Ed Caldwell. “We want to empower patients facing medical debt to proactively plan for their bills while helping to alleviate provider cashflow pressures. That starts with an exceptional offering of products and tools that benefit both patients and providers.”
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Unique to the industry, CarePayment’s integrated patient engagement and financing platform delivers a comprehensive, automated solution for pre-care, post-care, and pre-bad debt patient enrollment and account funding, with both recourse and non-recourse options for providers. It engages more patients than any other solution with a digital-first, omni-channel engagement approach that includes email, text, patient portal, provider portal, mobile app, postal mail, patient marketing/outreach, secure messaging, IVR and live agent interactions with CarePayment’s U.S.-based agents. All engagement methods are co-branded to integrate seamlessly into providers’ existing systems and further build their brands.
Using targeted, intelligence-based communication, CarePayment personalizes the outreach experience for each patient based on preferences and activity, starting with digital outreach and incorporating other channels depending on the patient’s interactions. This omni-channel approach is designed to meet patients wherever they are in their financial journey.
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