FastSpring, a leading global payments platform for over 3,500 SaaS, software, and gaming companies, has appointed Lindsay Walker as the Chief Customer Officer. Walker formerly served as VP of Account Management at Adyen and SVP of Customer Success at Checkout.com.
As FastSpring continues growing rapidly as a business throughout the next few years, the company also aims to set the standard in its industry for Customer Success and Support. This will require FastSpring to continue to expand its global presence, continue to strengthen and deepen customer relationships, establish new methods of interacting with leading customers, and enhance its ability to act as a highly consultative partner to customers to help fuel their growth and success.
“I am pleased to welcome Lindsay into the company to lead the Global Customer Operations team through our next chapter of growth,” said FastSpring CEO David Nachman. “Lindsay brings a wealth of experience leading global customer teams in high growth environments, as well as incredible depth of knowledge and experience in payments and ecommerce.”
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Said Walker, “FastSpring’s global customer organization and partnership approach extends beyond our best-in-class technology. We actively collaborate with our customers to share valuable insights, foster innovation, and unlock customers’ full potential in a dynamic and shifting global economic environment. As Chief Customer Officer, I know that by working together, we can create a thriving ecosystem where businesses can transcend borders and achieve lasting success in a competitive digital landscape.”
Most recently, Walker spent 4.5 years as the SVP of Customer Success at Checkout.com, where she built the customer success organization during a period of rapid expansion with a focus on a diverse enterprise customer base. Prior to that, Walker commercialized and scaled the customer success function at Adyen as VP of Account Management. She brings knowledge of the MoR model from her 4.5 years at Digital River’s World Payments subsidiary, and served in customer-facing and partnership leadership roles at other payments companies, including WorldPay and GlobalCollect (now part of Worldline). She has extensive relationships throughout the industry and has played a leadership role in critical industry associations such as the Merchant Risk Council.
FastSpring powers global payments for SaaS and software companies, video game publishers, and other digital goods businesses. As a merchant of record, FastSpring provides a fully managed payment solution including checkout, fraud mitigation, comprehensive sales tax and VAT compliance, and more. Founded in 2005, FastSpring is a privately owned company headquartered in California with offices in the UK, the Netherlands, and Canada.
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