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New York City Improves Access For Customers With Self-Service Payment Technology At Business Centers

New York City Improves Access For Customers With Self-Service Payment Technology At Business Centers
The Department of Finance is working with government technology company CityBase to provide accessible payment kiosks at Queens and Bronx Business Centers

The New York City Department of Finance announced the availability of self-service payment options for customers paying in person at its business centers in the Bronx and Queens.

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“We are introducing these payment kiosks to promote convenience and access for all New Yorkers, especially those who need to pay in cash and have limited alternatives”

The Department has deployed self-service kiosks from CityBase, a leading provider of government and utility payment technology, to create a better payment experience for its customers, and to reduce foot traffic and wait times in business centers. The kiosks also reduce person-to-person contact during the pandemic. Customers have the option to conveniently pay parking tickets with cash, check, or card, without any additional service fees. Each transaction takes under one minute on average, with instructions in both English and Spanish.

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“We are introducing these payment kiosks to promote convenience and access for all New Yorkers, especially those who need to pay in cash and have limited alternatives,” said Preston Niblack, Commissioner of the New York City Department of Finance. “Our plan is to expand our kiosk coverage citywide in 2022. We chose CityBase for this initiative for their experience as a leading provider of government payment kiosks.”

“The City of New York is taking this step to improve the payment experience for all New Yorkers, and in particular they are increasing access for customers who may not have easy and affordable alternatives to pay. It sends a strong message to cities across the country that access matters,” said Mike Duffy, CEO and founder of CityBase. “New York’s kiosk initiative will provide a more convenient experience for some of their most financially vulnerable customers by empowering them to pay their bills on their terms, with no predatory third-party service fees, and without needing to wait in line in order to stay in good standing with their local government.”

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