– Bank Executives Cite Customer Expectations for Competitive Bank Products and Elevated Experiences as Key Factors –
Computer Services, Inc., a provider of end-to-end fintech and regtech solutions, announced that Fairbanks, Alaska-based Mt. McKinley Bank ($644 million in assets) selected its NuPoint core platform to improve agility when launching new products and provide customers with enhanced service.
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Alaska-based Mt. McKinley Bank Pursues Core Transformation Via @CSIsolutions’ NuPoint® Core Platform
Mt. McKinley Bank, with five branches throughout Alaska, focuses on delivering the same products as do larger financial institutions, but with more affordable prices. After experiencing a lack of integration between products and lengthy times to market, the bank began searching for a new core provider. The conversion to NuPoint will enable Mt. McKinley to quickly launch integrated banking solutions, increasing functionality for employees and customers alike. Additionally, bank executives cited CSI’s commitment to customer service as a key factor in their decision.
“Our customers rely on us to deliver banking services that offer them the flexibility to bank in person or digitally,” said Patty Mongold, Mt. McKinley Bank’s president and CEO. “When evaluating core providers, CSI outshined the competition because we knew we would receive greater value and leading-edge technologies with this partnership. We believe CSI is best aligned with our values and will be a true partner as we continue offering our customers the excellent service they have come to expect from us.”
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In addition to a robust core platform, Mt. McKinley Bank is partnering with CSI to provide customers with more flexibility in online and mobile banking, giving them 24/7 access to digital banking services. CSI’s suite of digital banking solutions is fully integrated with its core processing platform and enables customers to digitally connect with their bank in a variety of ways.
“At CSI, we remain dedicated to providing our community banks with industry-leading technology and unparalleled customer service to better support their goals,” said Giovanni Mastronardi, group president, CSI Enterprise Banking. “We are pleased to partner with Mt. McKinley Bank and provide them innovative and integrated core banking solutions, empowering them to achieve their goal of delivering value to customers in every interaction.”
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