Improving Accessibility and Expanding Spanish-Language Support for Lenders and their Borrowers
SWBC Payment Protection Group is excited to announce the launch of its enhanced borrower portal for payment protection customers, designed to streamline the payment protection claims process and improve the borrower experience. This digital solution allows borrowers to complete and submit claim forms online, including Spanish versions, as well as any required documentation, significantly reducing processing time.
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“By expanding language support and improving accessibility, we’re ensuring that every financial institution has the tools they need so they and their borrowers can manage their claims confidently.”
The portal is available for lenders to offer to their borrowers, providing a modern, self-service option that strengthens relationships and improves efficiency.
To further support accessibility, SWBC now offers Spanish-language claim forms, ensuring Spanish-speaking borrowers can manage their claims with ease and reinforcing our commitment to borrower-focused service.
“These enhancements reflect our ongoing commitment to innovation and customer service,” said Joan Cleveland, President and CEO of SWBC Life Insurance Company and Executive Vice President of SWBC Property and Casualty Insurance Company. “By expanding language support and improving accessibility, we’re ensuring that every financial institution has the tools they need so they and their borrowers can manage their claims confidently.”
Key Benefits of the Borrower Portal:
- Spanish-Language Support: Spanish claim forms are available online, fillable, and ready for e-signature to assist borrowers who prefer to communicate in their native language.
- Self-Service Submission: Borrowers can submit claims electronically, expediting the review process.
“Offering Spanish-language claim forms is a critical step in making the process more seamless and inclusive,” said Melissa Piehl, Director of Payment Protection Claims. “These resources enable our team to review and resolve claims more efficiently, benefiting both borrowers and our financial partners.”
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