$830M community bank to provide a modern and elegant digital banking experience to better serve the KC metro community
First Federal Bank of Kansas City announced a partnership with Narmi to launch a new consumer digital banking, business digital banking and account-opening experience. With a deep focus on intuitive design and user experience, Narmi’s award-winning suite will provide First Federal with an e-banking platform that puts the user first to empower their growing customer base. The Kansas-City-based bank uses Fiserv’s DNA core banking system and is the latest addition to Narmi’s growing list of bank customers.
“Partnering with Narmi brings improved, next-generation digital tools to First Federal’s 25,000 customers to make banking with us simpler, faster, and better,” said J.R. Buckner, bank President and CEO. “We want to engage our customers when, how, and where they choose, and Narmi is the engine that drives us to the forefront of the digital customer experience.”
“We sought a partner who is trend forward, nimble and open. From both a technology and culture perspective, Narmi operates as true innovators. By leveraging Narmi’s open-API and Application Framework, we’ll be able to build a world-class ecosystem of fintechs and other customer-centric digital solutions, with tremendous speed to market,” said Client Experience Officer Mark Rieger.
Highlights of the Narmi suite include:
- An account-opening process mirroring the modern e-commerce experience
- Enhanced customer identification and fraud protections for the bank
- Ability to curate custom features for customers: personal financial management, savings tools, improved bill-pay, person-to-person payments and mobile deposits
- A seamless and multi-channel business banking experience with elevated security and control for every type of growing business
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“We look forward to partnering with First Federal Bank of Kansas City and are excited to welcome them into Narmi’s growing community of customers,” said Nikhil Lakhanpal, Co-Founder of Narmi. “Both our companies share the vision that community growth is the ultimate measure of success. We are delighted to be given this opportunity to accelerate that growth by providing First Federal with user-centric, end-to-end digital banking experiences that will help make financial life easier for the KC metro community.”
