Fujitsu together with the Hokuriku Bank, Ltd. (Hokuriku Bank) and the Hokkaido Bank, Ltd. (Hokkaido Bank), two subsidiaries of the Hokuhoku Financial Group, Inc. (Hokuhoku Financial Group) announced details around joint trials to explore the use of generative AI for banking operations.
As part of the trials, the companies will leverage generative AI technology, including an AI module for conversational AI Fujitsu is offering via its “Fujitsu Kozuchi (code name) – AI Platform”, in the banking operations of Hokuriku Bank and Hokkaido Bank to respond to internal inquiries, generate and check various business documents, and create programs.
Through their joint project, Fujitsu, Hokuriku Bank and Hokkaido Bank aim to identify promising use cases for efficient and accurate utilization of generative AI in banking operations.
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Exploring new fintech applications at the frontiers of AI development
Generative AI, a technology that enables the automatic generation of text, images and program code, is gaining increasing attention worldwide. As generative AI grows more accurate, the technology offers the potential to improve the efficiency of various business operations and contribute to the generation of new ideas.
The companies anticipate that Fujitsu’s generative AI technology will enable the partners to conduct trials in a fast and agile manner, without the need to set up a specific testing environment. The companies envision a range of practical applications in banking, with possible workplace applications including:
- Generation of responses to internal inquiries related to business rules and inquiries about regulations regarding different products/offerings
- In-house explanation about corporate customers’ financing/support in the creation process and proofreading of approval documents
- Creation of programs and test data, detection of bugs in programs and suggestions on error correction
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Outline of the joint trials
1. Period
August 2023 to October 2023 (planned)
2. Technological details
AI core engine for conversational AI, provided by Fujitsu via the “Fujitsu Kozuchi (code name) – Fujitsu AI Platform”
3. Contents of the trials
Application of Fujitsu’s AI core engine for generative AI to the banking operations of the Hokuriku Bank and Hokkaido Bank to understand the characteristics of generative AI, identify use cases, and verify the effectiveness of generative AI
4. Schedule following the trials
Based on the results of the trials, the Hokuriku Bank and Hokkaido Bank will determine concrete usage scenarios with the aim of applying generative AI technology to its actual business operations.
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