Virtual Call Center Agent app delivers efficiency, drives sales and improves customer satisfaction for financial institutions
noHold, a fintech that utilizes artificial intelligence technology to improve business services and processes, announced that its Virtual Call Center Agent application is available for purchase through Finastra’s FusionStore. The digital banking application enables financial institutions to benefit from an AI-based virtual agent that answers questions automatically, 24/7, in support of a better customer service experience for consumers.
Going live on FusionStore marks the final stage of the app development journey for firms using Finastra’s open development cloud platform, FusionFabric.cloud. The FusionStore marketplace enables Finastra’s customers worldwide to access, test, purchase and deploy certified apps on top of Finastra core systems, helping them quickly realize the benefits and deliver added value to their customers.
Built on Finastra’s industry-leading core technologies and harnessing an extensive catalog of open APIs, noHold has developed an AI-based Virtual Call Center Agent that answers calls automatically and continuously. It is capable of multi-turn conversations in multiple languages and can be trained by simply ingesting a document that contains the answers to the top call drivers. The app can answer direct questions, but it can also ask questions for confirmation or clarification, handle interruptions, changes of subject and retain context. It connects to Finastra’s core product Fusion Digital Banking so that it can provide a personalized experience based on the user.
Diego Ventura, CEO of noHold, said, “Over the past year, we have witnessed a tremendous shift in the way that the public manages finances. Banking customers are choosing to take control of business on their own terms. noHold’s AI-based Virtual Agents, coupled with Finastra’s cutting edge platform, brings a powerful combination of automation, voice, personalization and innovation to financial institutions of all sizes. We are looking forward to working together to transform the customer experience.”
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Following the arrival of noHold’s Virtual Call Center Agent app on FusionStore, Philip Taliaferro, Head of Partner and Fintech Ecosystem at Finastra commented, “We’re excited that noHold has joined our FusionFabric.cloud ecosystem with the launch of its Virtual Call Center Agent app. This milestone will enable our customers to access noHold’s innovative app quickly and cost efficiently, to extend their offerings and provide better customer experience. As our fintech community continues to grow, we are pleased to welcome noHold on board.”
Using Finastra’s open APIs, developers can create solutions that address business challenges across the financial services spectrum, including retail banking, payments, transaction banking, corporate banking, lending, treasury and capital markets.
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