New platform introduces smarter self-service features and financial planning tools
The Union Bank Company has completed a significant upgrade to its digital banking platform, reinforcing its commitment to providing customers with the modern banking experience they expect while continuing to deliver the personalized service of a community bank.
This investment allows us to provide a more intuitive digital experience while continuing to offer the personal service our communities have relied on for more than 120 years.”
— Dian Franks, marketing director at The Union Bank Co.
The new online and mobile banking platform offers greater convenience, expanded self-service capabilities and complimentary financial wellness tools that empower customers to better manage their money, set financial goals and monitor their overall financial health.
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“We know that any online banking conversion creates temporary disruption, and we sincerely appreciate our customers’ patience throughout this process,” said Dian Franks, marketing director at The Union Bank Co. “Our previous platform was no longer delivering the level of convenience and functionality our customers deserve. This investment allows us to provide a more intuitive digital experience while continuing to offer the personal service our communities have relied on for more than 120 years.”
The upgraded platform makes everyday banking easier by introducing:
• A more seamless online and mobile experience, allowing customers to enroll in digital banking, manage debit card services and sign up for eStatements from either online banking or the mobile app. Mobile Deposit remains available through the mobile app.
• Expanded self-service options, including the ability for customers to securely reset forgotten passwords without contacting the bank.
In addition to streamlining everyday banking, the platform includes several complimentary financial wellness tools designed to help customers make informed financial decisions.
New features include:
• Budgeting Tools that help customers track spending, create personalized budgets and make adjustments as financial needs change.
• Goal Builder, enabling customers to establish savings goals, monitor progress and stay on track toward future milestones.
• Money Management, allowing customers to securely connect accounts from other financial institutions for a comprehensive view of their finances in one place.
• Credit Score Monitoring, providing access to an estimated credit score, credit report monitoring and personalized recommendations for improving credit without impacting a customer’s credit score.
“At The Union Bank Company, our goal has always been to help our customers achieve financial success,” said Franks. “These new digital tools strengthen the relationships we have with our customers by giving them greater insight into their finances while knowing our team is here whenever they need guidance.”
As customers continue exploring the new platform, The Union Bank Company team remains available to provide personalized support, whether it’s helping customers log in for the first time, navigate new features or take advantage of the platform’s budgeting and financial planning resources.
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