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TrailWest Bank Elevates Digital Transformation Strategy With IMM eSign

InRoads Credit Union Accelerates Digital Transformation, Maintains Personalized, Engaging Member Experience Despite Pandemic

Enterprise-wide deployment of eSignature platform streamlines multiple business processes including commercial and real estate lending

IMM, the only eSignature provider that specializes in eSignature and digital transaction solutions exclusively for financial institutions, today announced Lolo, Montana-based TrailWest Bank (TWB) has successfully deployed IMM eSign for Banks across all departments to process digital transactions faster, providing customers a more convenient and engaging experience. TWB is a locally owned, independent bank with more than $668 million in assets, operating 16 branches across four counties in Western Montana.

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TrailWest Bank boosts customer engagement and process digital transactions faster with #eSignature platform from @IMMeSign. Customers remotely sign documents from home or office, at their convenience. #Fintech #Banks #DigitalBanking #SimplytheBest

Mike Putnam, VP Information Technology Manager of TrailWest Bank, said, “Most vendors we considered were trying to be all things to every vertical. IMM was different. For instance, the company focuses strictly on the financial industry and understands the nuances that banks have, with regulators for instance. For TrailWest, our digital strategy was to become a paperless office, so we needed an all-encompassing solution.”

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When TWB initially began looking for an eSignature provider, it did not anticipate all the areas where the bank could benefit from being paperless. Originally, eSignatures were only going to be deployed in one department. However, after the ease of the initial implementation, the bank realized that any department whether it be customer service, commercial or real estate lending that needed documents signed provided an opportunity to digitize the process.

Putnam continued, “When TrailWest first considered eSignature adoption, we did not know how valuable it could be to the bank, so we only used it in a small segment of our business. However, we quickly saw that having this capability could benefit any department that needed to capture a customer signature. Not every customer can visit the bank so implementing the process throughout our operations will provide efficiencies to our employees as well as customers who do not live near a branch. Today’s savvy consumers expect eSignatures whenever they need to sign documents. Using IMM eSign throughout the bank has truly enhanced our processes.”

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