Global payment brand and credit card company moves to a resilient, robust hybrid cloud environment to significantly advance new service innovation and customer engagement
Hewlett Packard Enterprise announced that JCB Co., Ltd., the international payment brand from Japan, has selected the HPE GreenLake edge-to-cloud platform to build the next generation of its MyJCB platform to improve customer engagement with the launch of new customer experiences and services.
“JCB is delighted to be working with HPE on the creation of its next generation of customer experiences”
The MyJCB platform is a critical online portal used by JCB’s credit card customers to make payments, check statements, register for additional services and check both financial and loyalty balances. The platform is mission-critical, needs to be available 24×7, and adhere to the strict governance and compliance requirements of a financial services organization.
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Formed in 1961, JCB is the only Japan-based international credit card brand and currently boasts over 142 million card holders. JCB has expanded into a wide range of service offerings, including mobile phone payment solutions and its QUICPay contactless infrastructure, serving customers in Japan and 150 countries around the world. Since 2019, JCB has been modernizing its payment network, reflecting the exponential growth in cashless payments, which has accelerated even faster in the wake of the global pandemic.
As well as moving to a new data center, JCB wanted to move to a modern and flexible platform running modernized container applications to allow it to react more quickly to customer needs and develop an increasing number of new, personalized services. JCB selected the HPE GreenLake platform to deliver mission-critical systems and cloud-native technology and therefore provide a hybrid cloud environment optimized for MyJCB.
“JCB is delighted to be working with HPE on the creation of its next generation of customer experiences,” said Akira Matsuoka, Senior Vice President, Digital Solutions Development Department, JCB Co., Ltd. “New technologies are accelerating the development of innovative payment solutions which create brand new experiences for consumers. As we continue to grow, HPE GreenLake gives us the foundation to move to a cloud-native mission-critical platform, allowing us to react more quickly to the rapidly evolving needs of our customers and offer groundbreaking new services with personalized, easy-to-follow experiences.”
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At the heart of the new platform is a series of applications to orchestrate a smooth customer journey through personalized experiences and seamless interactions. The new MyJCB platform, powered by HPE GreenLake, offers enhanced reliability and allows for agile application development, enabling the business to roll out new customer services and experiences, quickly and easily.
“HPE is thrilled to be continuing its relationship with JCB,” said Hirokazu Mochizuki, managing director, HPE Japan. “As the world continues to move increasingly towards digital payments, the choice of HPE GreenLake will allow a seamless transition to scalable, cloud services which will support the continued growth of the business. HPE is pleased to be supporting the success of the next-generation MyJCB customer portal based on the flexibility and agility of container orchestration, whilst ensuring the continuing availability of mission-critical systems.”
HPE is working hand-in-glove with JCB throughout the development. HPE Pointnext Services acted as consultants, making sure that the new MyJCB platform delivers everything that it needed to be, whilst finding and addressing critical concerns and solving challenges. HPE Pointnext Services took the lead on designing the new modernized system, working alongside JCB’s existing partners at Software Consultant Corporation (SCC) for a Kubernetes based automation and full-scale agile development environment.
The solution, delivered as a cloud service on a pay-per-use payment model through the HPE GreenLake platform, uses the HPE Superdome Flex 280 Server for in-memory processing and mission-critical capabilities to ensure always-on performance. It also leverages HPE Primera Storage for 100% mission-critical availability.
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