DigitalOwl is excited to announce the appointment of Katie Mineck as Vice President of Customer Success. With over 15 years of experience in SaaS startups and a decade of leading customer success teams, Katie brings a wealth of expertise to her role. Her passion for designing scalable customer journeys and empowering customer success teams to achieve excellence further strengthens DigitalOwl’s commitment to delivering exceptional service and maximizing value for its clients.
Katie’s addition strengthens DigitalOwl’s commitment to providing exceptional support and value, ensuring customers gain the maximum benefit from DigitalOwl’s solutions. Her role reflects DigitalOwl’s dedication to growth, positioning the company to meet the needs of its rapidly expanding client base and capitalize on new opportunities as offerings evolve. As part of a broader team expansion, Katie’s position underscores DigitalOwl’s commitment to fostering long-term relationships with clients.
“Her expertise in business and her dedication to customer-centric service make her an ideal leader to help us continue delivering recurring impact and value for our clients.”
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“Katie’s appointment marks an exciting progression for our organization,” said Yuval Man, CEO of DigitalOwl. “Her expertise in business and her dedication to customer-centric service make her an ideal leader to help us continue delivering recurring impact and value for our clients.”
In her new role, Katie will oversee the development and execution of DigitalOwl’s customer success strategy, focusing on scaling support, enhancing client impact, and fostering long-term partnerships. She will lead efforts to refine processes and implement best practices, ensuring that DigitalOwl’s solutions deliver enduring value for clients. Her skills in training and team development will be instrumental in guiding a top-tier customer success team and enabling ongoing growth.
“I’m excited to build on the success the team has already achieved at DigitalOwl,” said Katie Mineck. “In the ever-evolving insurance and legal landscape, I look forward to partnering with our customers to help them maximize both efficiency and accuracy. My primary focus is on enhancing the entire customer journey. While customer success often centers around onboarding and renewal, it’s the in-between moments that foster long-term success—and that’s where DigitalOwl will truly excel.”
Katie’s appointment reflects DigitalOwl’s dedication to growth and its focus on supporting clients at every stage of their journey. With her guidance, DigitalOwl is well-positioned to seize new opportunities, deliver on its promises, and continue setting the standard for customer success in the industry.
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