VideoCX.io expands into the UK, offering banks a secure, AI-driven platform that powers 3M+ video banking calls every month.
VideoCX.io Brings Its AI-Powered Video Banking Platform to the UK Market
This AWS-backed tech is quietly powering 3 million secure banking video calls every month
As UK banks are battling low walk-ins at physical branches but steadily rising operating costs. Into this steps VideoCX.io, an AWS-backed global video banking platform that already powers more than 3 million secure video calls every month for leading banks and insurers across Asia.
Founded in 2017, VideoCX.io has quickly become the world’s most feature-rich video banking platform, trusted by 75+ banks, lenders and insurance companies in markets such as India, Singapore, Brazil, Turkey, and Thailand
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Now, the company is bringing its proven platform to the UK’s financial services sector.
Human Touch in Digital Banking
Major banks in UK are rapidly scaling down physical networks, citing rising costs and declining foot traffic. But customer needs—whether for onboarding, loan/ wealth advisory, or day-to-day customer service—have not diminished. VideoCX.io offers a secure, branch-like experience on video, enabling customers to interact with their bank or insurer anytime, anywhere, without needing to visit a branch.
“Video banking is not just a reaction to declining branch visits—it represents the next generation of customer convenience. This is more than a call: it recreates the physical connection of a branch visit in a digital format, bringing the banker to the customer’s living room, office, or mobile device. For customers, this shift is about more than just convenience—it’s about freedom. Imagine a young professional completing their loan application over video during a lunch break, or an elderly customer receiving step-by-step guidance on their insurance claim without leaving the comfort of home. Every interaction is faster, simpler, and on their terms. For banks, the efficiencies are equally significant: a National Video Branch can save over 1 million GBP in the first year from a single branch, and more than 36 million GBP across 10 branches in five years. it’s the future of financial services,” said Rudrajeet Desai, Founder & CEO of VideoCX.io. “With our platform, banks can replicate the entire branch experience digitally—whether it’s KYC, support, loan underwriting, or financial advisory—while saving on infrastructure and giving customers unmatched convenience.”
Enterprise-Grade Banking on Video
VideoCX.io’s white-labelled platform integrates directly into a bank’s website or app, enabling end-to-end customer journeys that mirror the physical branch experience—only faster. In India, for example, DBS Bank is onboarding customers and completing video KYC in under five minutes. At AU Small Finance Bank, entire video branches now handle more than ten different banking services, from fund transfers to account upgrades. Premium clients at Axis Bank already interact with dedicated Video Relationship Managers, while Yes Bank has moved loan advisory and underwriting entirely onto video. The platform has also transformed insurance, with HDFC Life, Aditya Birla, and Max Life using it to process claims, conduct medical examinations, and deliver policy servicing—all remotely, yet securely.
The platform combines AI-powered features like face match, liveness detection, real-time translation, deepfake detection, and speech-to-text transcription—delivering both customer convenience and regulatory-grade security.
AWS-Backed, Globally Proven
As an AWS Global ISV Accelerate Partner, winner of AWS Business Solutions Partner of the Year 2021 and listed on AWS Marketplace VideoCX.io has co-published five global case studies with AWS, showcasing how its platform reduces verification times from days to seconds, boosts performance by 30%, and enables banks to operate 24/7.
“Banks in the UK are under pressure to cut costs while improving customer experience,” said Desai. “Our solution allows them to do both—by moving high-value interactions to secure and compliant, AI-enabled video.”
Designed for the UK Market
For UK, VideoCX.io is offering to deploy in bank’s own AWS account or a locally hosted Hybrid SaaS option on AWS London, ensuring compliance with regional data sovereignty requirements and giving institutions full control over security and storage.
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