Leading UK package delivery provider automates Direct Debit process, reducing environmental impact and reducing costs of customer onboarding
Bottomline, a leading provider of financial technology that makes complex business payments simple, smart and secure, named Parcelforce Worldwide as the 2021 recipient of the Bottomline Think Green award. The award, first given in 2009, recognizes organizations that use Bottomline technology solutions to drive environmentally-friendly and sustainable business practices.
Parcelforce adopted Bottomline’s PT-X Direct Debit Management to replace its manual Direct Debit scheduled payment permissions process with an automated system. Automating Direct Debit supports Parcelforce as a more responsible business, reducing costs of customer onboarding and the chance of errors by eliminating the need to manually rekey authorization details.
“Adopting Bottomline’s Direct Debit Management solution directly supports our commitment to continuous sustainability practices across our business processes,” said James Treble, Business Analyst, Parcelforce Worldwide. “We’ve also significantly accelerated the revenue collection process from new parcel customers. We’ve reduced the time it takes to receive payment from customers from 13 days to 5 days.”
“This past year highlighted the vital role that companies like Parcelforce play in our everyday lives,” said Rob Eberle, CEO, Bottomline. “Parcelforce’s efforts to make everyday business payments simple, smart and secure comes with the added benefit of supporting their work to minimize adverse environmental impacts wherever possible. We’re delighted to serve them as customer and honored to recognize their sustainability commitment.”
Bottomline is a leading Direct Debit payments bureau, approved by Bacs and regulated by the FCA. PTX Direct Debit Management offers a simple, compliant and secure Direct Debit processing solution to manage the collection of recurring payments from customers or members. Outsourcing Direct Debits to Bottomline’s cloud-based solution removes risk and the complexity of remaining compliant, while enabling collections to be made in full, on time, every time.