ENACOMM Financial Suite with IVR app delivers next-generation call fielding for banks and credit unions, including fraud and analytics tools
ENACOMM, a FinTech enablement company empowering financial services companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency, announced that the ENACOMM Financial Suite (EFS) with intelligent IVR application is available for purchase through Finastra’s FusionStore. ENACOMM’s next-generation IVR will enable banks, credit unions and credit card institutions to benefit from its multichannel, intelligent customer self-service applications, which are delivered as Software as a Service (SaaS) or hosted solutions and provide valuable analytics for improving the customer experience and fighting fraud.
Provisioning in the FusionStore marks the final stage of the application development journey for organizations utilizing Finastra’s open development cloud platform, FusionFabric.cloud. The FusionStore enables Finastra’s more than 8,500 banking and financial institution customers worldwide to access, test, purchase and deploy certified applications on top of their core systems, helping them to quickly realize the benefits and deliver added value to their customers.
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Built on tried and trusted Finastra core technologies and harnessing an extensive catalog of open APIs, ENACOMM has developed its Financial Suite via its open API gateway.
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EFS includes:
· Intelligent IVR for customer self-service, with superior customization tools
· Advanced call center analytics
· AI-powered conversational voice banking via popular digital assistants
· Fraud detection and tracking to inform the creation of effective countermeasures
· Multi-factor authentication, including voice biometric and knowledge-based authentication
· eAlerts to proactively communicate with customers and members
Michael Boukadakis, Founder and CEO of ENACOMM, said, “The robust FusionFabric.cloud platform reduced the timeframe for integration into the Finastra product suite. FusionFabric.cloud is the future of open API banking.”
Using Finastra’s open APIs, developers can create solutions that address business challenges across the financial services spectrum, including retail banking, payments, transaction banking, corporate banking, lending, treasury and capital markets.
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