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Hotel One Sixty-Six Selects Agilysys PMS & Payment Solutions to Optimize the Guest Journey & Secure Guest Information

Hotel One Sixty-Six Selects Agilysys PMS & Payment Solutions to Optimize the Guest Journey & Secure Guest Information

Agilysys’ Innovative rGuest Stay and rGuest Pay Solutions Improve Operations Across the Property

Agilysys, a leading global provider of next-generation hospitality software solutions and services, announced that Hotel One Sixty-Six has selected its rGuest Stay PMS solution to help streamline operations and deliver an improved guest experience, as well as rGuest Pay to ensure the efficient processing and security of guest payment information.

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Hotel One Sixty-Six required a PMS that offered the simplicity of a SaaS solution with the ability to improve the guest journey throughout the property. Agilysys’ innovative cloud-based PMS, rGuest Stay, brings an easy to use browser-based UI and robust guest-centric capabilities, delivering fast time to value and a superior guest experience. The addition of rGuest Pay ensures secure guest payment transactions and seamless integration to rGuest Stay.

Located in downtown Chicago, Hotel One Sixty-Six embodies a modern upscale boutique hotel experience with an irreplaceable location adjacent to the most famous street in the city, Michigan Avenue. The property offers 216 newly renovated over-sized guestrooms and suites, and over 2,700 SF of meeting and event space. The location is a gateway to a vast array of restaurants, shopping, and entertainment, with scenic walks to a thriving theater district and Lake Michigan’s parks and beaches. Hotel One Sixty-Six is also centrally located next to numerous corporate headquarters, businesses, hospitals, and universities.

“I have been very pleased with how easy it is to set up the system to our exact needs,” said Ian Heffron, General Manager at Hotel One Sixty-Six. “We’re looking forward to being able to customize the system further as our needs continue to evolve in the future. The check-in and reservation processes are also super simple and straightforward which means training and adoption of the system for the team will be very positive.”

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rGuest Stay is a groundbreaking, cloud-based property management system. The guest-centric, API-driven PMS offers rich integration with applications delivered from Agilysys, its partners and customers. It offers business-driven outcomes, helping properties increase revenue, reduce operating costs and strengthen guest connections, which allows properties to focus on the guest experience.

rGuest Pay is one of the first PCI validated point to point encryption (P2PE) payment solutions for hospitality. It offers broad support for credit card processors and a wide variety of payment device options for every use-case, including countertop, pay at table, mobile tablet, and signature capture scenarios. The high availability platform is designed to easily add payment services or replace components and provides off-line support for business continuity. Providing a single source of trust for support, rGuest Pay simplifies the breadth of payment needs with deep industry knowledge, experience and accountability.

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