Purpose-built platform to unify customer data, workflows and market access across the distribution lifecycle, helping distribution partners execute faster and deliver digital experiences at scale
bolt, a leading insurtech focused on distribution, announced the industry’s first AI-powered insurance distribution platform enabling access across all lines for distribution partners. This launch represents the next evolution of agentic enterprise solutions for the insurance industry.
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Customers expect insurance to be as fast, connected, and personalized as the digital experiences they receive from banks, retailers and other service providers. Yet, insurance agencies remain constrained by disconnected systems, duplicative data entry, and manual workflows that create friction and revenue leakage at every step of the customer journey.
With this announcement, bolt introduces Connected Distribution, a new operating model for revenue growth that brings together customer data, workflows and integrated market access into a single, intelligent, AI-powered connected system. The platform helps distribution partners – including independent agencies, brokerages, carriers and consumer and commercial brands – reduce manual work, move faster and retain more business by connecting the entire distribution lifecycle, from prospecting and quoting to placement, servicing and renewal.
“Most AI tools in insurance solve one isolated problem,” said Nga Phan, Head of Product at bolt. “bolt’s AI is built natively into the platform, so it doesn’t just engage customers conversationally across every channel; it autonomously executes the full distribution lifecycle. With connected access for all lines in one platform, our customers are using AI-powered distribution to expand market access and unlock new growth.”
The bolt platform connects engagement, execution and market access in one insurance-native system:
- AI-powered customer intelligence — Conversational AI engages customers across voice, SMS, chat and email, captures structured data from natural interactions, and combines it with customer, risk and account history to create a complete, actionable view from first inquiry through renewal.
- AI-driven workflow execution — Native workflow AI turns customer conversations into action by executing quoting, routing, servicing, binding, CRM updates and other distribution workflows autonomously, reducing manual handoffs and eliminating the need to stitch together disconnected tools.
- AI-enabled market access and quoting — bolt connects distribution partners to all lines nationwide through API-based and non-API carrier workflows, using AI to automate carrier interactions, run quoting processes in parallel and return more bindable options with less manual effort.
Built on deep quoting expertise, more than $85 billion in annual quoted premium, and more than 5,000 product connections across core and specialty lines, bolt combines proven scale with real-world insurance expertise. The platform integrates with existing technology stacks, so distribution partners can deploy new capabilities quickly, accelerate adoption, and deliver measurable business outcomes faster.
Distribution partners using bolt’s platform are seeing immediate results, including a 2x increase in high-intent lead conversion rates and 34% increase in bound policies. With bolt, customers can shop, get quotes, review coverage options and complete purchases digitally, while still having access to an agent when guidance or support is needed.
“Today’s banking customers expect a seamless e-commerce experience: fast and easy to navigate,” said Jorge Garcia, Senior Vice President at TRB Insurance, a subsidiary of Texas Regional Bank and an independent insurance brokerage offering personal, commercial and employee benefits solutions. “bolt has helped us bring that same experience to insurance, and we’re now able to deliver a modern digital experience that better matches how customers expect to engage today.”
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