Seasoned insurance operations and quality leader with deep expertise in claims oversight, audit strategy, operational excellence, and process improvement
North American Risk Services, Inc. (NARS), a leading provider of claims administration and risk management solutions, announced the appointment of Chris Jackson as Director of Quality Assurance and Development, reporting directly to Chief Executive Officer Robert Ruryk.
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His ability to leverage data, process improvement, and team development to drive measurable results aligns perfectly with our commitment to operational excellence and superior client service.
In his new role, Chris will lead the strategic direction and execution of quality assurance and development initiatives across the organization, focusing on operational consistency, audit performance, training enhancement, and continuous process improvement to further strengthen client outcomes and service delivery.
Chris joins NARS with more than two decades of experience in insurance operations, claims management, and quality assurance leadership. Most recently, he served as Director of Operations, where he oversaw quality assurance activities, audit execution, and client reporting across multi-line claims programs.
“Chris’ extensive experience in quality assurance, operational leadership, and claims management makes him an outstanding addition to the NARS leadership team,” said Robert Ruryk, Chief Executive Officer of North American Risk Services. “His ability to leverage data, process improvement, and team development to drive measurable results aligns perfectly with our commitment to operational excellence and superior client service.”
Chris maintains several industry certifications, including Associate in Claims (AIC), Legal Principles Claims Specialist (LPCS), and a Florida All Lines License.
“I am thrilled to join North American Risk Services and contribute to the continued advancement of its quality assurance and development initiatives,” said Chris. “I look forward to collaborating with the talented team at NARS to strengthen operational performance, support our clients, and continue building a culture focused on quality, accountability, and continuous improvement.”
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