Enhancing Mortgage Insurance Tracking and Borrower Experience for Servicers
SWBC®, a diversified financial services company, announced a new partnership with Covered Insurance Solutions, a leading digital insurance platform purpose-built for the mortgage industry. This collaboration is designed to help mortgage servicers streamline insurance tracking, strengthen compliance efforts, and deliver a more seamless borrower experience throughout the entire loan lifecycle.
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Partnering with Covered reflects the industry’s shift toward more intelligent, automated solutions that enhance visibility, efficiency, and long-term performance.
Building on its longstanding expertise in mortgage servicing solutions, SWBC will integrate Covered’s technology into its insurance tracking and escrow services, creating a more comprehensive, end-to-end approach to borrower engagement.
When implemented within the mortgage servicing workflows, the platform automates insurance monitoring, borrower outreach and resolution, and compliance documentation. This reduces impairments, minimizes audit friction, and lowers operational overhead.
“Mortgage servicers are facing growing challenges related to regulatory requirements, insurance documentation, and borrower expectations,” said Jill Ruggles, Senior Vice President of SWBC Product Management-Mortgage Servicing. “Partnering with Covered reflects the industry’s shift toward more intelligent, automated solutions that enhance visibility, efficiency, and long-term performance.”
Servicers will also benefit from faster access to complete insurance declaration pages, while borrowers gain a simplified way to explore coverage options that may help reduce premiums.
“SWBC has spent decades earning servicers’ trust, and that credibility matters when you’re changing insurance at scale,” said Cameron Nordholm, Head of Product of Covered. “We’re giving servicers infrastructure to get ahead of insurance issues instead of reacting to them – and borrowers a cleaner path to coverage when they need it most.”
SWBC remains committed to innovation, delivering solutions that keep pace with the evolving needs of mortgage servicers.
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