Vergent LMS Customer Portal Provides An Omnichannel Experience For Borrowers

Vergent, a premier fintech lending platform, offers a configurable white-label customer portal to assist borrowers in originating and self-servicing loans. 

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 Vergent’s customer portal allows borrowers to easily manage their loans in one place. The portal enables borrowers to easily apply for new loans or refinance existing loans. Self-servicing is made possible with the customer portal by allowing borrowers to set up single or recurring payments, check their account status, view loan documents and statements or review payment history.   

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 According to The Financial Brand, branch visits are steadily declining and, with call centers busier than ever due to the pandemic, borrowers need an easier and more convenient way to self-service their accounts. 

 With Vergent’s customer portal, lenders can give their borrowers a complete, 360-degree view of their accounts. This is critical, as engagement is key to borrower success, as well as the success of the lender. Providing the customer with a device-responsive portal to self-serve creates and provides much-needed visibility, as well as strengthens the relationship between the borrower and the lender. 

 “Today’s consumers expect instant accessibility through technology,” said Scott Putnam, CEO of Vergent. “Our customer portal empowers borrowers with a robust suite of tools to easily manage loans from anywhere at any time.”

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