Fintech Mobile Banking News

Australian Neobank, Xinja, Helps Transform Customer Experience With Box

Australian Neobank, Xinja, Helps Transform Customer Experience With Box

Box, a leader in cloud content management, announced that Xinja – a leading Australian neobank – has chosen Box to enhance its customer interactions via the Xinja mobile application. Xinja customers’ bank statements and account data will now be delivered through a portal which is powered by Box’s cloud Platform. Xinja’s financial lending team will also use Box as a way of managing documents with customers to drive faster end-user outcomes.

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Australian Neobank, Xinja @xinjamoney, Helps Transform Customer Experience with @Box

“We’re offering a new way to bank, a true alternative to Australia’s big four banks. Having happy customers goes a long way to helping us break the high-cost, high-profit model of Australian banking,” said Greg Steel, Chief Information Officer at Xinja. “To achieve this customer-centric goal, we have chosen Box to help create an elegant and responsive experience for our clients.”

One of Xinja’s Golden Rules is that ‘everything is in the cloud’. It has chosen Box to deliver on that by providing customers with easy access to and management of critical documents.

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“As one of Australia’s leading neobanks, Xinja has set the bar for adopting modern technologies that drive its business to the benefit of customers,” said Scott Leader, Regional Vice-President at Box ANZ. “With Box, they are providing clients with better access to information, and ultimately driving a better banking experience. Xinja is an example of a truly digital enterprise, and we are excited to work with such an innovative company to accelerate its use of technology.”

As Xinja challenges the ‘big four’ in Australia, it becomes an example of a digital business with a robust cloud content management tool at its heart. Using Box, Xinja will:

  • Simplify document management;
  • Improve the customer experience by serving up content like bank statements, loan application forms, and customer data in a faster, more accessible way; and
  • Provide robust security via Box KeySafe – Box’s encryption key management solution – Box Zones, which enables data to be stored locally within Australia, and Box Governance to ensure the highest compliance and regulation requirements are exceeded.

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