The credit union will also leverage integration with Surefire, Black Knight’s CRM tool, to enhance member experience
Black Knight, Inc. announced that Frontwave Credit Union, a growing credit union serving military and civilian communities in Southern California, has signed a contract to implement the Empower loan origination system (LOS) and several of its integrated solutions to support its expanding mortgage operations. The credit union will also leverage the award-winning Surefire customer relationship management (CRM) and mortgage marketing engine tool from Black Knight to elevate the experience of its members and to help turn new customers into members for life.
“As Frontwave looks to the future, we need technology that can go the distance to power our growth and help us scale our lending operations. The advanced functionality of Empower, along with its robust, automated communications capabilities, will enhance the member experience and increase the satisfaction of our loan officers,” said Paul Leonhardt, chief lending officer, Frontwave Credit Union.
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With the Empower system, Frontwave will have a high-performance LOS through which they can easily support their own workflows, reducing the costly and time-consuming work of deploying custom integrations. A unique feature of the Empower LOS is its advanced “lights-out processing” capabilities to streamline operations for greater efficiency. Because Empower is hosted in the cloud, Frontwave will benefit from reduced technology efforts and the elimination of recurring hosting costs.
Additionally, the Surefire CRM solution will give the credit union access to tools that help thousands of mortgage professionals win new business, drive repeat business and benefit from business referred by current customers, who are delighted with their experiences. With intuitive “set-it-and-forget-it” workflows and timely, automated communications featuring relevant, top-rated content, mortgage professionals can effortlessly maintain and deepen their connections with borrowers, recruits, members, brokers and real estate agents all through one powerful platform.
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Black Knight’s digital ecosystem gives Frontwave access to a full suite of integrated technology, data and analytics solutions to help its operations run more smoothly. These include integration with Optimal Blue’s leading product and pricing engine; a digital point-of-sale solution that enhances the mortgage application process for borrowers and loan officers; an intuitive digital dashboard that loan officers can use to help borrowers throughout the approval process; machine-learning technology for document classification and indexing; a digital close solution with eDelivery and eSigning capabilities; a comprehensive fee service to help mitigate fee cures; robust property tax data; compliance validation testing; flood zone determination services and reporting; and an actionable intelligence solution that delivers instant access to information from multiple data sources to help forecast and monitor pipeline, productivity, cycle time and pull-through.
“It is abundantly clear to us that serving members is mission number-one at Frontwave Credit Union,” said Rich Gagliano, president, Black Knight Origination Technologies. “By leveraging our Empower LOS and advanced origination solutions, Frontwave will be able to deliver an unparalleled experience to its members and employees, while increasing member retention. Black Knight is proud to support Frontwave’s mission of furthering the financial wellbeing of both its military service and civilian members.”
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