HomeStreet is known for the relationships they build with their customers and for their involvement in the community
STRATMOR Group released the results of their 2022 annual MortgageCX Borrower Satisfaction Program and HomeStreet Bank ranked #1 in the depository segment in the following categories:
“I’m very proud of our mortgage lending team members and their dedication to meeting the needs of our customers.”
- Overall Borrower Satisfaction
- Net Promoter Score
- Likelihood to Use Again
- Loan Officer
- Processor
- Application Process
- Products and Costs
Latest Fintech News: Bankjoy Announces Integration with Fiserv Portico
Award qualifications are based on 2022 customer feedback. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a top score in a given category within their segment. The 2022 survey was sent to nearly 200,000 customers with a response rate of 35% or nearly 68,000. Visit the MortgageCX awards page on the STRATMOR Group website for more details and to see the list of winners.
“At HomeStreet Bank, we are committed to doing the right thing for our customers, our employees, and the communities where we operate,” said Mark K. Mason, President, CEO, and Chairman of HomeStreet Bank. “I’m very proud of our mortgage lending team members and their dedication to meeting the needs of our customers.”
Latest Fintech News: SolidusX Trading Platform 2023 Review: Reinventing Online Trading
“This award demonstrates the collective hard work, dedication, and strong culture we have at HomeStreet. Our customers know us for our responsiveness, knowledge, and speed related to closing on the home of their dreams, a home equity line of credit, or an investment property,” said Erik Hand, Executive Vice President, Mortgage Lending Director at HomeStreet. “We understand the level of our success is measured by how well we deliver on our customer-centric values,” he added.
HomeStreet, Inc., the parent company of HomeStreet Bank, recently celebrated their 100-year anniversary milestone on August 18, 2021. Of the nearly 2,900 Washington state incorporations filed in 1921, only 33 exist today.
Latest Fintech News: Regions Bank Launches Initiative to Grow Black-Owned Businesses in Its Headquarters City
[To share your insights with us, please write to sghosh@martechseries.com]
