Elle embeds text messaging into existing Finastra platforms to turn days of chasing customers and documents into minutes.
Shastic, a technology company that offers a zero-investment Robotic Process Automation (RPA) platform for banking, announced that its Elle application is available for purchase through Finastra’s FusionStore. The application, which integrates with Fusion MortgagebotLOS, allows lenders and bankers to easily connect and communicate with applicants at any stage of the loan process from looking-to-booking, 24/7 using text messaging.Built on Finastra’s industry-leading core technologies and harnessing an extensive catalog of open APIs, Shastic has developed an app that facilitates and streamlines communication between lenders or bankers and their clients using an enterprise Robotic Process Automation platform for banking. Customers can easily send documents via text message to eliminate days of follow ups and allow lenders to process more loans without increasing headcount. Elle improves efficiency by eliminating 30% of phone calls during loan processing, which generates full-time equivalent (FTE) expense savings. It connects to Finastra’s Fusion MortgagebotLOS in 60 minutes without IT involvement, to ensure a more convenient and engaging way to communicate with customers throughout the loan process.
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Joseariel Gomez, CEO at Shastic said, “Maintaining a close human connection in this era of conducting business remotely is a real challenge for financial institutions. By leveraging our Elle app through Finastra’s FusionStore, financial institutions can enhance user experience and customer satisfaction in a world of social distancing. Banks and credit unions will be able to drive more loans and reduce processing costs at a time when mortgage volumes are at their peak.”
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Going live on FusionStore marks the final stage of the app development journey for firms using Finastra’s open development cloud platform, FusionFabric.cloud. The FusionStore marketplace enables Finastra’s customers worldwide to access, test, purchase and deploy certified apps on top of Finastra core systems, helping them quickly realize the benefits and deliver added value to their customers. Philip Taliaferro, Head of Partner and Fintech Ecosystem at Finastra, said, “Shastic is bringing a truly exciting app to the FusionStore—one that streamlines communication between lenders and borrowers to make the mortgage process faster and simpler. As our fintech community continues to grow we are pleased to welcome Shastic on board.”
Using Finastra’s open APIs, developers can create solutions that address business challenges across the financial services spectrum, including retail banking, payments, transaction banking, corporate banking, lending, treasury and capital markets.
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