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Finastra customers can now consume Active.Ai’s conversational AI retail banking app via the FusionStore. Banks and credit unions will be able to quickly deploy AI avatars to engage their customers and members 24×7 in the banking channel of their choice.

“Voice and messaging are greatly transforming client engagement in financial services,” said Ravishankar, Co-Founder and CEO of Active.Ai. “We are already working with Finastra customers globally, and we look forward to delivering these experiences at scale using capabilities.”

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Active.Ai helps banks and credit unions supercharge customer support by creating intelligent virtual assistants, bringing automation and insightful customer engagement while reducing support costs. Its conversational banking technology uses advanced natural language processing (NLP) and machine intelligence to enable customers to have natural dialogues over messaging, voice or IoT devices.

Key features of the app include:

  • Pre-built workflows, pre-trained datasets, and pre-certified integration with Finastra for balance queries and fund transfers
  • Highly customizable features including business rules, custom responses, branding
  • APIs available for extending features
  • Supports iOS, Android, Web apps, Facebook virtual agent and skills for Alexa and Google

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Active.Ai currently services millions of monthly conversational banking sessions in 10 countries across five continents, with a very high accuracy rate. Finastra’s North American customers can now take advantage of this proven and scalable solution using pre-built integrations.

“Conversational banking is the next big thing in consumer banking, but financial institutions aren’t expected to become experts in AI in order to offer these services to their customers,” said Eli Rosner, Chief Product and Technology Officer, Finastra. “At Finastra, we are championing ‘innovation through collaboration,’ bringing our clients easy access to innovative and fully-vetted fintechs that provide the capabilities they need. For financial institutions, that means consuming the latest technologies available in the market which connect to your core Finastra systems through For fintechs, it’s the ability to distribute their apps to the more than 9,000 financial institutions that use Finastra solutions, and implement with ease.”

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