BTG Pactual will be using Artificial Intelligence to protect customers and improve customer experience with a focus on retail banking
BTG Pactual, the largest investment bank in Latin America, which has just launched its new retail bank BTG+, and Feedzai, the world’s leading financial crime management platform, just announced a partnership that will strengthen the bank’s ability to monitor financial transactions using advanced machine learning.
The partnership between the two companies also includes Pix monitoring, the new instant payments system that launched on November 16, 2020. Feedzai’s financial crime management platform also monitors real-time transactions that go through the new channel designed by the Central Bank of Brazil.
“We are excited about this partnership and this new resource to protect and improve our customer experience,” said Rodrigo Cury, Head of BTG+. “We want to become one of the main retail banks in Brazil and for that reason, we are using advanced technology that allows consumers to buy, trade, and engage with the digital economy in a straightforward and agile way.”
Artificial intelligence has proven to be an excellent ally for monitoring financial crime in digital environments, with customers now benefiting from a combination of speed and security in payments, P2P transactions, and account opening. BTG is one of the players that recognize this new technology’s value while being committed to establishing partnerships with Fintech companies that offer sophisticated products optimized for performance and scalability.
“The partnership with BTG Pactual confirms the global trend of turning giants in the financial sector into digital retail banks highly focused on offering products and an overall experience very much aligned with consumer expectations,” said Nuno Pires, SVP, LATAM, at Feedzai. “Brazil has proved to be a market with a huge growth potential and Brazilian consumers are “early-adopters” who are quite engaged with new payment trends.”