Artificial Intelligence Business Fintech Fintech Funding Investment Services News

Calastone Implements Opsmatix Ai To Improve Client Handling And Efficiency

ETHA Lend Closes A $1.6 Million Funding Round – Creating A Novel Yield Optimizer for The Masses

Opsmatix, an innovative provider of AI-powered omnichannel operations automation solutions, today announces that Calastone, the world’s largest global funds network, has implemented the Opsmatix SaaS platform to process increasing business and email volumes into Calastone’s Operations Team.

Read More: BitGo Announces $16 Billion in Assets Under Custody

Currently, Calastone supports some 2,500 clients in 44 countries and territories and processes over £200 billion of investment value every month. Opsmatix was selected following a rigorous proof of concept that demonstrated the system’s unrivalled automation capabilities in terms of categorising and understanding the intent of incoming client queries. The new system will enable the firm to scale its client handling capability as the firm grows whilst continuing to improve the client experience. This new approach reduces manual interaction on time-consuming tasks allowing them to focus on more productive activities.

Read More: GlobalFintechSeries Interview with Amit Mathradas, President and COO at Avalara

“We pride ourselves on providing a world-class support service to our clients and look to how we can leverage the best technologies to drive continuous improvement,” says Mike Davies, Calastone’s Global Head of Operations. Opsmatix allows us to streamline the workflow management within the team enabling greater operational leverage and ultimately enhancing the overall client experience. Crucially we gain a much-improved system to manage workflow, together with an elegant case management user interface which enables us to categorise, escalate and manage any production issues in a more rigorous manner.”

Justin Forrest, CEO at Opsmatix concluded. “We are delighted to be working and partnering with a customer of the calibre of Calastone. This relationship demonstrates Opsmatix’s capabilities and validates the many benefits the solution will deliver to the financial services sector and cross-industry. AI has come of age and is now a business imperative for all corporate operational functions using omnichannel communications involving unstructured data. Our goal is to be at the forefront of technology innovation and corporate advancement, and we are confident that Opsmatix has a pivotal part to play.”

Read More: Payment Trends in 2021 to Look Out For!

Related posts

Guggenheim Securities Hires Michael Amez to Expand Middle Market Investment Banking Practice

Fintech News Desk

Chainapsis Launches Keplr Wallet, an Interchain Digital Wallet, for Mobile

Fintech News Desk

Defiance ETFs Announces Monthly Distributions on $QQQY (65.78%) and $JEPY (59.21%)

Business Wire