Cedar milestone allows Epic clients to personalize patient billing, offering a seamless user experience for patients and health system staff.
Cedar, a leading patient financial engagement platform, announced that Cedar Pay, its flagship patient billing solution, is available in the Epic App Orchard. Cedar now helps providers deliver a seamless, personalized billing experience in MyChart while complementing existing staff workflows.
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“Novant Health has been leading the charge to design a healthcare experience around the patient for years,” said Dr. Hank Capps, senior vice president and chief digital health and engagement officer for Novant Health. “This partnership with Cedar, and its integration into MyChart, is the next step in meeting the needs of our patients. We are excited to offer this seamless, patient-first billing experience and to see that Cedar’s capabilities will now be part of the Epic App Orchard.”
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Cedar engages patients through a frictionless billing experience that is embedded in MyChart using single sign-on. By tailoring in-app messaging and balance resolution workflows – coupled with Pay’s patient-first user interface – the platform enables meaningful self-service engagement, demonstrated by Cedar’s 70% digital payment rate among patients. Additionally, Cedar’s optimized outbound communications via text, email and paper statements can help reach patients who aren’t active MyChart users and drive digital bill pay adoption at scale, as 65% of patients engage with Cedar’s electronic bill notifications.
For patient support staff, Cedar’s provider tools – including payment processing and analytics features – are seamlessly integrated into Epic.
“At Cedar, we believe that what’s good for patients is good for providers,” said Arel Lidow, Co-Founder and President of Cedar. “By integrating Cedar’s capabilities with Epic’s MyChart, patients enjoy a personalized financial journey. We’re excited that Cedar is now fully compatible with App Orchard so more patients can benefit from this experience.”
