Comprehensive ATM as a Service agreement enables the new Austrian bank to optimize its ATMs and continually innovate the self-service experience
Diebold Nixdorf, a global leader in driving connected commerce for the banking and retail industries, announced it signed a six-year ATM as a Service agreement with bank99, Austrian Post’s new banking and financial services entity, to support a greenfield approach to set up and manage a new digital branch network from end-to-end. This partnership, valued at more than $20 million, enhances customer connectivity across bank and post branches.
Bank99 was launched in April 2020 as a result of a joint venture between Austrian Post and the GRAWE Banking Group to offer enhanced services including cash recycling systems, customer service terminals and cash dispensing ATMs to postal and branch customers. Bank99 selected Diebold Nixdorf’s ATM as a Service model to integrate its self-service channels through a comprehensive solution, offering faster scalability through hardware, software, maintenance, asset financing and managed services. Diebold Nixdorf’s self-service systems will optimize service costs to handle millions of bank transactions.
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This ATM as a Service agreement, powered by Diebold Nixdorf AllConnect ServicesSM, includes nearly 500 self-service devices across 300 branches. The ATMs will run on a single software platform, DN VynamicTM, which enables the banks to stay connected to their consumers by delivering personalized interactions and continually innovating and evolving their self-service experience.
Diebold Nixdorf is deeply connected to Austrian public entities as demonstrated by the company’s decades-long partnership with ARZ, bank99’s core banking services and IT provider. This allows for a well-established, high-quality approach to the integration of self-service solutions across bank99’s and Austrian Post’s local branches and branch partner network. The company’s expertise in the Austrian market enables the seamless integration of banking services throughout bank99’s infrastructure.
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