Aakash Shah has joined the Oxygen leadership team as SVP, Head of Operations to build out a world class Operations and Customer service department during a time of rapid growth for the company. A financial services veteran, Shah brings a wealth of experience leading customer experience and service programs globally at Green Dot, Amazon and Citi.
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“I loved the purpose of the company. It’s banking for the new economy,” says Shah when asked about what attracted him to Oxygen. “The leadership team works hard, has fun, has high morals and uncompromising standards,” he added. Prior to joining Oxygen, Shah was Head of Operations for Green Dot Corporation (GDOT), a fintech company that provides prepaid debit cards and checking account solutions for low to moderate income customers in the US. At Green Dot, Shah led customer experience and support, overseeing more than three thousand associates worldwide, in addition to managing their card supply chain, payment operations and digital transformation efforts. With a strong bias for the customer, Aakash believes he’s truly lucky to do what he loves, and looks forward to the impact he can have at Oxygen. “I was drawn to the fact that [Oxygen] is still in its early stages, yet growing quickly” said Shah, adding “I get a chance to put my fingerprints on the shape we take.” Hussein Ahmed, founder and CEO of Oxygen, says he initially recruited Shah because of the breadth of experience, bringing a wealth of knowledge in traditional financial services, FinTech, as well as at technology leader Amazon. “Aakash immediately impressed me with his passion for the customer and his belief that their experience is paramount” adding “his knowledge in scaling Operations programs in both Financial Services and technology companies is the perfect balance and is exactly what we were looking for in this next phase of our growth.”
At Amazon, Shah led Seller Experience, where he built multiple innovative programs and products to eliminate defects in the seller experience and improve their trust in Amazon, a key to the overwhelming success in this area. It was at Amazon where Shah really learned the criticality of trust, which he plans to bring to Oxygen. “Our immediate priorities are to ensure we have our customer’s trust and that we get our operations ready to scale for the expected hyper growth in our customer base. I’ve had a chance to do that multiple times in my career, which gives me confidence about the future here.”
Earlier in his career, Shah spent several years at Citi in various leadership roles, including leading Customer Experience for the consumer business, where he was responsible for the vision, strategy, and multi-year business plan across Citi’s Global Consumer Bank spanning over 24 countries.
Aakash holds a Bachelors in Industrial Engineering from Southern Polytechnic State University in Marietta, Georgia and an MBA from Kennesaw State University in Kennesaw, Georgia.
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