Forte Payment Systems, a CSG company, and SeamlessDocs, a leading provider of eSignature and form automation software for governments, announced a strategic partnership that integrates Forte’s payment processing solutions with SeamlessDocs’ digital forms, cloud-based software as a service (SaaS). Together, the two organizations will support public sector institutions digital transformation efforts, providing the ability to turn paper documents into electronic forms with secure payments capabilities.
“Together with SeamlessDocs, we give government agencies the ability to digitize manual processes and capture big efficiencies for their respective organizations and their constituents.”
In the US alone, Gartner estimates that $22 – $32 billion is spent annually on storing and accessing paper documents. When municipalities integrate SeamlessDocs forms with Forte Checkout, an innovative and secure online payments platform, they have the ability to accept payments directly from their SeamlessDocs’ digital forms, which increases their productivity and improves their constituents’ experience.
For government agencies, replacing paper-based forms with electronic forms embedded with a secure payment capability brings a host of advantages including:
- A more efficient process for government staff to access, review and update documents regardless of their working location.
- Reduced hours spent on data entry, form handling and correcting human errors.
- The ability to customize forms to include convenience fees or additional fields, while allowing employees to quickly retrieve and analyze documents via a centralized, secure, cloud-based repository.
For citizens, this partnership means they can conduct business with local government agencies entirely online, on their own schedule. They also get improved transparency via submission status updates, and the peace of mind knowing every transaction is encrypted and secure. For example, a constituent applying for a parking permit can access a government website via mobile device or computer, find the right form, populate it, eSign, then pay online using a trusted payment gateway. The constituent then receives an automated confirmation via email with the approved permit attached.