LitLingo Technologies, an AI company providing proactive compliance and risk-mitigation technology and Glia, a leading provider of Digital Customer Service, are partnering to offer AI-driven compliance functionality to Glia customers.
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“Glia is excited to share how LitLingo has utilized our AI management platform to offer world-class agent-facing compliance and risk management for customer interactions—a unique use case in the AI provider market”
“The most innovative financial institutions in the world trust Glia with their customer experience and this integration allows them to go the extra mile when it comes to compliance risk,” said LitLingo CEO Kevin Brinig.
The goal of the integration is to ensure agents provide the highest quality of service to customers while maintaining constant compliance with guidelines and rules established by banks and credit unions. With the LitLingo offering, agents using Glia have access to real-time corrective alerts to create a better, more consistent experience for end-customers and reduced compliance risk for financial institutions.
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“Glia is excited to share how LitLingo has utilized our AI management platform to offer world-class agent-facing compliance and risk management for customer interactions—a unique use case in the AI provider market,” said Glia co-founder and COO Justin DiPietro.” It’s critical for today’s financial institutions to not only provide an exceptional customer experience, but to keep everything running smoothly from a compliance and accuracy standpoint.”
Glia’s Digital Customer Service platform is a communications and collaboration solution that enables financial institutions to connect with customers and seamlessly communicate with them through whichever channels they prefer, including messaging, video and voice, and guide them using CoBrowsing. This is all managed through a single interface, providing a consistent customer experience across all channels while maintaining the same conversation and context even when transferred to a different virtual or human agent.
